For home service contractors, making a service call incurs many costs to the business. What if the customer decides not to have the work done? Charging a minimum service charge fee can alleviate the contractor’s financial burden. 

It seems as if the days of after-hours emergency services are gone for home services businesses. The primary reason is a lack of qualified technicians and business owners wanting to keep existing techs happy. However, what about keeping customers happy?

In Part 1, I posited that innovation is something completely new or different being introduced that changes the marketplace — it’s one and done. 

Strategies to optimize not only each home service call, but improve overall company profitability, customer service and employee satisfaction

Establishing yourself as a plumbing expert, hydronics expert, HVAC expert or solar/geothermal expert requires keeping your company name top of mind for local journalists and trade press editors. Read on to see how to be an expert in your home services field.

The new work normal will likely be a hybrid model where those with certain job positions can work from home sometimes and in the office at other times. Read on for tips to successfully move to this model in your company.

Once you decide to open a business, you become an entrepreneur. You also took on an incredible responsibility to ensure the business stays profitable — whether you stay as a one-person shop or hire employees. 

If a project seems at financial risk, it’s crucial to evaluate the project and focus on discussing the known risks, challenges and opportunities. Make sure to follow up and ensure the recovery plan is moving forward. 

As with any sales opportunity, selling to showroom customers hinges on the experience. That experience is tainted if you don’t have something the customer wants. 

An inside sales team can find new revenue for your company by reaching out to dormant account holders and promoting dormant product categories.