Richard DiToma shares his insights on how properly stocking service vehicles with essential materials can help control operational costs and improve efficiency. He highlights the significance of having a well-structured inventory list that includes regularly used items while excluding larger or rarely used items.

Tom Soukup explains the importance of carefully reviewing contracts before signing and pushing back on unfair terms; stand firm on your prices and prioritize your bottom line.

At some point in the life of your business, you’ll deal with a crisis that could hurt your company’s reputation.

Digital tools such as artificial intelligence, large language models and generative design have reshaped operational efficiency, sustainability practices and innovation within the mechanical, electrical and plumbing industries.

The construction industry is slow to adopt digital technology to streamline project workflow and processes.

Arriving at the right prices for your home services business to thrive is a matter of proper calculation, not guessing or charging a dollar less than your competitors. Wrong results are always arrived at when numbers are not properly calculated.

Mechanical contractors must continue to deal with the volatility of material prices and the need to keep employees by raising hourly wages. To do so, they need to raise their rates or they won’t be in business anymore.

It was 33 years ago on a blistering cold Friday night in Billings, Mont., when the Grainger emergency service operator notified me that I needed to call a customer immediately. 

It’s an interesting feeling when you’re asked to contribute to a publication you’ve grown up reading, respecting and appreciating. 

If you’re in the business of sales, especially within manufacturers’ rep agencies, you’ve likely heard about customer relationship management (CRM) systems.