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Home » Topics » Management , How To

Management , How To
Management , How To RSS Feed RSS

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Contractor Profit Advantage

Don’t Quote Prices Over the Phone

Pricing a customer’s problem that your techs haven’t seen for themselves could be detrimental to your business.
November 4, 2022
Richard DiToma
No Comments

For home service contractors, making a service call incurs many costs to the business. What if the customer decides not to have the work done? Charging a minimum service charge fee can alleviate the contractor’s financial burden. 


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The 7-Power Contractor

Do You Extend Services 24/7/365 to Customers?

Teach your technicians, and yourselves, why providing after-hours and emergency services is the right thing to do for your customers.
November 4, 2022
Al Levi
No Comments

It seems as if the days of after-hours emergency services are gone for home services businesses. The primary reason is a lack of qualified technicians and business owners wanting to keep existing techs happy. However, what about keeping customers happy?


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Performance Management

Don’t Call It Innovation: Burst That Bulb, Part 2

Why not reinvent your company?
November 4, 2022
Howard Coleman
No Comments

In Part 1, I posited that innovation is something completely new or different being introduced that changes the marketplace — it’s one and done. 


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Feature

How to Boost Service Calls

Strategies to optimize not only each ticket, but improve overall profitability, customer service and employee satisfaction.
September 5, 2022
No Comments

Strategies to optimize not only each home service call, but improve overall company profitability, customer service and employee satisfaction


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MOMENTUM BUILDING MARKETING

Be Your Market’s Expert

Thought leaders drive business growth.
September 5, 2022
Heather Ripley
No Comments

Establishing yourself as a plumbing expert, hydronics expert, HVAC expert or solar/geothermal expert requires keeping your company name top of mind for local journalists and trade press editors. Read on to see how to be an expert in your home services field.


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The 7-Power Contractor

Lessons Learned as a Contractor in a COVID-19 World

Tips for navigating the new work normal.
September 5, 2022
Al Levi
No Comments

The new work normal will likely be a hybrid model where those with certain job positions can work from home sometimes and in the office at other times. Read on for tips to successfully move to this model in your company.


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Contractor Profit Advantage

The Difference Between Success and Failure

Being in business requires that you constantly take care of business.
September 5, 2022
Richard DiToma
No Comments

Once you decide to open a business, you become an entrepreneur. You also took on an incredible responsibility to ensure the business stays profitable — whether you stay as a one-person shop or hire employees. 


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Construction Technology

Executive Project Reviews: Helping Projects Move from Risk to Recovery

Use this process to identify risk and address it using a collaborative, actionable approach that ultimately keeps everyone out of harm’s way.
September 5, 2022
James Miller
No Comments

If a project seems at financial risk, it’s crucial to evaluate the project and focus on discussing the known risks, challenges and opportunities. Make sure to follow up and ensure the recovery plan is moving forward. 


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Showroom Excellence

Sourcing Product and Keeping Customers

If you send potential clients to an e-commerce site to buy a product you don’t have, they will continue to purchase product online.
September 5, 2022
Jeff MacDowell
No Comments

As with any sales opportunity, selling to showroom customers hinges on the experience. That experience is tainted if you don’t have something the customer wants. 


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Inventory Management

Developing an Inside Sales Program

A well-trained inside salesperson is flexible and can move between sales strategies on a daily basis.
September 5, 2022
Jason Bader
No Comments

An inside sales team can find new revenue for your company by reaching out to dormant account holders and promoting dormant product categories.


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