Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.
The primary supplier is the customer’s go-to supply house, much like the coffee house visited at the start of every day. In our industry, the primary supplier gets the first stop, the first call, the first web visit and the last look when the job is being quoted.
Conceptual estimating is more of an art than a science. It’s impossible to predict everything that might occur on a project but make sure to communicate your design vision with the entire team to avoid as much value engineering as you can.