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ARTICLES

HARDI Distributors Report 6.7% Revenue Increase in July.webp

HARDI Distributors Report 6.7% Revenue Increase in July

September 1, 2026

The annual sales growth for the 12 months through July 2026 is an increase of 2.7%.


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Midland Industries Acquires Pegasus Supply Group

September 1, 2026

The acquisition expands Midland’s product offering and capabilities across a broader range of applications.


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Construction Technology

Every Construction Company Needs a Technology Playbook

Documenting digital transformation, cybersecurity, implementation and data stewardship as a shared process helps contractors avoid failed rollouts, unmanaged risk and scattered data.
September 1, 2026

If you step into most contractors’ offices and ask how they decide what technology to buy (or more and more these days with AI and various low/no code platforms), you will get some version of the same answer.


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Coach’s Corner

‘Figure it Out Yourself’ Training May Cost More Than You Think

Inconsistent standards, customer experiences, documentation and performance can prevent your company from making business success repeatable.
September 1, 2026
Nate Agentis

Years ago, in my plumbing company’s infancy, I got a call from an unhappy customer. One of my technicians had handled a routine service call differently than I would have. 


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Feature

Q&A with Incoming PHCC President Ken Smith

A career built from the ground up, Ken Smith brings a mix of hands-on trade skills and corporate experience to the association’s top role.
September 1, 2026
Steve Smith

Ken Smith, RPG Plumbing Services, Virginia Beach, Virginia, will become president of PHCC-National Association at CONNECT 2026, Oct. 19-22, in Milwaukee. 


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Feature

Opening a Door (and Keeping it Open) to the Trades

How Valerie Butler became one of plumbing’s most visible advocates to promote the skilled trades to the next generation.
September 1, 2026
Steve Smith

We planned to talk to Valerie Butler earlier in the day when we headed to see her at P.I.P.E. Inc., a contractor specializing in commercial plumbing and fire protection in the Indianapolis market and where she’s worked since 2020.


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Contractor Profit Advantage

Let Consumers Know You Exist

Contractors using word of mouth, networking, websites, local outreach and clear vehicle branding build awareness for their companies without irritating potential customers through intrusive or annoying sales tactics.
September 1, 2026
Richard DiToma

There is an age-old question that every business owner has to contemplate: Should I grow my business? 


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Feature

The Questions Your Customers Ask Before They Call

The path to winning a customer often starts long before a service call, as homeowners work through uncertainty, weigh their options and decide whom they can trust.
September 1, 2026

In 2011, I moved to North Carolina, unaware of the ticking time bomb hidden behind my walls. Like many transplants, I knew very little about the unique quirks of local homes and infrastructure.


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Fearture

When Temporary Pricing Stops Being Temporary

The decision to start a temporary price usually has an owner. The decision to end it often doesn’t.
September 1, 2026

In October, a contractor walked into a supply branch holding a competitor’s quote.


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Sales & PVF Perspective

The Lessons That Still Guide Me Today

Lasting business success comes from surrounding yourself with excellent people, listening honestly, serving customers well and finding purpose in making a difference every day.
September 1, 2026
Ernie Coutermarsh

Terms that I see everywhere today are influencer and thought leader. I do not purport to be one, but in reflecting on my long industry career, I certainly benefited from many of them.


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More Articles Tagged with 'Business '
Richard DiToma

Richard DiToma

Richard P. DiToma has been involved in the PHC industry since 1970 starting as an apprentice, then, becoming a journeyman and master. He spent 41 years as an award-winning contractor. As a contracting business coach/consultant he has authored books on contracting business management as well as customized price guides for contractors. He created and facilitates seminars on business management for groups and individual businesses. His Contractor Advantage programs show contractors how to do the right thing. For information or to contact DiToma: call 845-639-5050; email [email protected]; mail to R & G Profit-Ability, Inc. P.O. Box 282, West Nyack. N.Y. 10994.

Articles
Terry Brock

Terry Brock

Terry Brock helps organizations leverage technology like social media and mobile devices to connect with customers and increase productivity. He is the Co-Author of the best-selling McGraw-Hill book entitled Klout Matters: How to Engage Customers, Build Your Digital Influence--- and Raise Your Klout Score For Success. He can be reached at www.TerryBrock.com or on Twitter - @TerryBrock

Articles
Dan Belanger

Dan Belanger

Dan Belanger is President of the Belanger Technology and Consulting Group. His background includes 30 years of solution-based action in multiple business models including distribution, manufacturing, warehousing, facilities management, service, retail, and information systems. Belanger is well-versed in all aspects of business ownership, operations, and management, and understands the complexities and expectations related to running a profitable business. He also understands the human element, which makes managing comfortable and successful change one of his core competencies. Contact Belanger at 702-785-7331 or [email protected]. Visit him on the web at: www.beltechgroupinc.com. You may also reach Dan at: www.linkedin.com/in/belangerdan/

Articles
Howard Coleman

Howard Coleman

Howard Coleman is the Principal of MCA Associates, a management consulting firm since 1986. MCA Associates works primarily with wholesale distribution companies that are seeking and are committed to operational excellence. Coleman and his staff of senior consultants provide operational excellence — idea-leadership — and implement continuous improvement solutions focused on business process re-engineering, inventory and supply chain management, sales development and revenue generation, information systems and technology, and organizational assessment and development.

Howard is also the creator of the podcast "Distribution on the Cusp of Metamorphosis."

MCA Associates can be contacted at their corporate office in Connecticut at (203) 906-7268 or by email at [email protected]. Visit their website at www.mcaassociates.com.

Articles

IMAGE GALLERIES

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Women in HVACR

The 14th annual Women in HVACR Conference went big in Fort Worth, Texas. For the first time ever, the conference was a stand-alone event that drew participants from all over the country.
2017 aug tw embassy 12

Embassy Shareholders Meeting 2017

This years Embassy Shareholders Meeting took place at the Trump International Hotel & Tower in Downtown Chicago from August 16-18.
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PVF Roundtable August 2017 Meeting

The PVF Roundtable met at the Houston Marriott Westchase on August 15 for board meetings and a networking event.

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