Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.

Charging $85/tech hour does not make sense (or dollars and cents). But not knowing your true cost of operation and the proportionate hourly cost is insane. Identifying and calculating your true cost per tech hour varies dependent upon tech abilities and geographic locations. 

Grow and improve your plumbing business by marketing your business effectively, getting a leg up on your competitors and changing with the market.

You can only compensate your employees well and make a profit if you know your true operational costs.

Resources plumbing engineers can use to expand their knowledge and and accelerate their career.

Discouragingly, recent studies show that only 64 percent of such resolutions last longer than the first month and only 46 percent last longer than six months.

Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

The primary supplier is the customer’s go-to supply house, much like the coffee house visited at the start of every day. In our industry, the primary supplier gets the first stop, the first call, the first web visit and the last look when the job is being quoted.