PHCP Pros | Management

Momentum Building Marketing

Responding to Online Reviews

Staying professional and responding quickly will show customers you care about their concerns, translating into repeat business.

August 5, 2022

Heather Ripley

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Most consumers use online reviews as part of their research on local businesses to decide where to spend their money.

Contractor Profit Advantage

Understanding Proper Price Calculation of Additional Tasks

A travel time expense when those tasks are to be performed during the initial service call visit shouldn’t be included in the job price.

August 5, 2022

Richard DiToma

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Many times contractors are asked to perform additional tasks during a service call, or the technician uncovers a problem that must be fixed.

Feature

Serving Customers During a Time of Inflation

Understanding how we can deliver value in today’s market will be the largest opportunity for contractors to differentiate themselves.

July 4, 2022

Justin Bowker, P.E.

No Comments

The COVID-19 pandemic has changed the construction market for the next few years.

Goettl CEO Ken Goodrich Debuts "The E-Myth HVAC Contractor" Book

October 17, 2019

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In "The E-Myth HVAC Contractor," Goodrich shares successful business lessons from managing finances, key drivers for revenue streams, customer service, and more.

Digital Exclusive: Reducing Labor Waste with Short Interval Scheduling

August 7, 2019

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By improving your planning and scheduling methods, costly waste can be greatly reduced or eliminated entirely.

Digital Exclusive: Seven Ways to Strengthen Communication with Techs in the Field

July 24, 2019

Andy Bagner

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Improve communication with your team with this advice from a former HVAC tech.

Business Management

Customer Catalogs

Don’t put all your eggs into the e-commerce basket; the majority of your business does not come from the Internet.

July 3, 2019

Rich & Jen Schmitt

No Comments

Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.

Housecall Pro Offers Website Builder

June 12, 2019

No Comments

In under 10 minutes, home services professionals can build a fully-functional site, complete with business information including logos, descriptions, service areas, hours, services provided.

Contractor Profit Advantage

The Minimum Cost to You

There is a difference between the hours for which you pay and the hours you have available to sell so you can recover your true cost.

June 4, 2019

Richard DiToma

No Comments

Charging $85/tech hour does not make sense (or dollars and cents). But not knowing your true cost of operation and the proportionate hourly cost is insane. Identifying and calculating your true cost per tech hour varies dependent upon tech abilities and geographic locations.