Check out Heather Ripley’s column and learn how customer reviews are a great tool to build your home services business — even bad reviews. Customer comments or reviews that go unanswered can damage your reputation and create problems for your business.
When considering whether to add a new trade to your company, you need to ask yourself if your company is the one people think about when they want top-notch work in the trade(s) you work in. Master this before adding another focus to your business.
The ability to read and address your potential clients’ unspoken concerns will give you a distinct advantage over your competitors.
August 7, 2023
The driveway could barely fit one car, let alone two! The living room was outdated. But when I walked into the kitchen, I could see into the backyard, where countless trees swayed in the springtime breeze.
Ensuring that apprentices and technicians install and repair plumbing and heating systems to your company’s way of doing things is vital to the continued success of your business. If you have a small company, this may be your job, but don’t be intimidated. Al Levi shares some tips to help you be an effective trainer.
As older technicians continue to leave the industry, ensuring that new technicians know how to treat customers honestly and fairly is vital. Business owners must recognize and compensate outstanding techs so they stick around and influence apprentices and new techs, creating a circle of knowledge that will only benefit you and your company.
A successful public relations strategy can boost your company to the next success level or get it ready for sale. Read on to discover why hiring a PR professional can ensure your message gets to the right people at the right time.