Discover how building a unified team, embracing smart change, and switching from time-and-materials to strategic contract pricing can help PHC contractors boost profits, reduce headaches, and finally compete at a Super Bowl level.

When a simple trip for gas turned into a costly car repair, one consumer learned a valuable lesson every PHC service professional should remember: thorough, honest diagnostics build trust — and trust builds lasting business success.

If you’re afraid your prices are too high, the real danger may be that they’re too low to keep your business profitable and sustainable.

A thoughtful reader email sparks a deeper look into how customer feedback — both good and bad — can guide contractors toward excellence, while offering smart strategies for dealing with difficult clients and protecting your business.

Running a successful PHC business takes more than technical skill — it’s a carefully balanced recipe of knowledge, business sense, pride, and the drive to deliver excellence at every turn.

Want to protect your business, boost your confidence, and silence the "could've-been-cheaper" crowd? Ask for customer feedback at the time of service—and put it in writing.

Being in business requires maintaining a positive demeanor, even when it’s challenging. For plumbing and HVAC service contractors, a smile can make a significant difference in customer interactions, fostering satisfaction and loyalty.

Being in business requires maintaining a positive demeanor, even when it’s challenging. For plumbing and HVAC service contractors, a smile can make a significant difference in customer interactions, fostering satisfaction and loyalty.