Discover why the first 30 days of a technician's employment are the ultimate "make-or-break" period and learn how intentional leadership and clear expectations can prevent early turnover.

Learn why success in the PHC contracting business requires more than just technical skill, but the courage to set profitable prices that reflect the true value of your excellence.

Tariffs, inflation and rising equipment costs continue to reshape the HVAC landscape, and wholesale distributors remain squarely in the middle of that transition. 

Jill Imig draws on lessons from her grandfather’s Dairy Queen corner booth to illustrate why meaningful human connection and visibility remain the most powerful tools in a leader’s arsenal.

AI-generated deepfake videos, photos and audio files can spread misinformation very fast.

While the core competencies for home service contractors remain almost untouchable, there are some advancing technologies that complement the industry and can even strengthen it. 

Back in November of 2023, I discussed building a team, or at least my approach to building a team.  This month, I’d like to cover keeping that team together. 

In the March 2024 issue of my monthly newsletter, “MCA Talk,” I began to address the question of remaining relevant...

Your company’s ethical standards help guide your employees while giving your customers insight into how you conduct business. A well-planned PR campaign will help craft the right message so everyone knows what makes your company special.

Don’t be late when you promise customers that you will be at their location at a certain time. When you are inconsiderate and waste a customer’s time, it looks bad and you may lose that customer.