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Home » Topics » Management , How To

Management , How To
Management , How To RSS Feed RSS

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Contractor Culture

Enhance Traditional Training with Digital Learning Platforms

Today’s employers need quick, effective solutions that boost conventional instruction to quickly prepare new employees for the field.
May 1, 2023

Today’s skilled trades employers need quick, effective solutions that boost conventional instruction to quickly prepare new employees for the field.


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Feature

How to Diagnose a Commercial Pump ‘Problem’

While the pump can be the trouble, it’s far more likely that there’s an issue with another component in the system.
May 1, 2023

While the commercial pump can be the problem, it’s far more likely that there’s an issue with another component in the system.


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Feature

Enhancing Boiler Efficiency with Customer Service

PHC professionals can help customers maximize the efficiency of new and existing boilers through a combination of maintenance, education and information sharing.
May 1, 2023

PHC professionals can help customers maximize the efficiency of new and existing gas boilers through a combination of maintenance, education and information-sharing.


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Inventory Management

Acquisitions are Tough, But Integrations Don’t Need to Be

The most successful integrations are facilitated by a tech-savvy project manager that keeps departments on task and sticks to pre-established timelines.
May 1, 2023
Jason Bader

The distribution world is on fire with mergers and acquisitions. It seems everyone is either looking to buy or sell a privately held wholesale distributorship. 


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Feature

Customer Service Never Goes Out of Style

In a world where customers have every opportunity to avoid interacting with people, they still choose to pick up the phone.
April 30, 2023

Looking at 2023, customer service is going to continue to be vital, if you own a home service company.


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Dsitribution Strategy

Fewer Customers is Never Better, Even to ‘Optimize Profitability’

Pricing and cost-to-serve experts mean well, but losing customers is not the way to grow a business.
April 3, 2023

No distributor branch, call center or distribution center operates with a predictable, steady stream of business. Instead, activity rises and falls, often unpredictably.


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Inventory Mamagement

Tips to Improve Engagement at Sales Meetings

Focus on purpose, topic diversity and leadership roles to eliminate confusion and invite participation during these weekly discussions.
April 3, 2023
Jason Bader

Sales meetings are a natural part of all distribution organizations. It is what our charter states — we sell stuff to others.


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MOMENTUM BUILDING MARKETING

What Makes Your Company Different?

A deep understanding of your market and your competition helps you determine what qualities your business possesses that they don’t.
April 3, 2023
Heather Ripley

When you Google “plumber” or “HVAC repair” and your city’s name, chances are you’ll come up with a long list of companies matching that description in your community.


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The 7-Power Contractor

What is your Contracting Business’ ‘Unfair Advantage’?

List 10 things that set your company apart from your competitors to help explain your expertise and value to prospective customers.
April 3, 2023
Al Levi

What do you say when people ask why they should use your company for plumbing-heating-cooling service? Don’t wing it; write down your reasons and share them with your employees. Incorporate them in your marketing materials for a consistent message.


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Contractor Profit Advantage

Refute Employee Misconceptions Regarding Your Prices

The proper perspective on numbers can help techs understand the real costs of business.
April 3, 2023
Richard DiToma

When your technicians believe you are rich because of the prices you charge, it’s up to you to educate them about how your business is run and how the hours they work contribute to the company’s profitability.


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