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Home » Topics » Management , How To

Management , How To
Management , How To RSS Feed RSS

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Feature

Stacking Value, Stacking Margins: The Distributor’s Guide to Service-Led Growth

Value-added services should be chosen based on customer demand, priced according to the value they create and supported by the sales team and clear ROI metrics.
July 1, 2026

Distributors have been offering value-added services ranging from kitting, construction equipment rental and lighting design services to full-service supply chain solutions.


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Fearure

Knowledge Gap

The problem nobody talks about in PHCP distribution.
July 1, 2026

In my conversations with distributor sales teams across the country, one theme comes up more consistently than any other: finding information takes too long. 


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Feature

Plumbers Can Now Advertise on TV. Here’s How to Do It Right.

Streaming platforms and AI tools have made TV advertising accessible, but getting results demands strategy, patience and consistency.
June 1, 2026

Most plumbing businesses invest in fairly predictable marketing: Google Search ads, a Facebook or Instagram presence, maybe a yard sign at a job site and a wrapped truck.


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Contractor Culture

The Trades Don’t Have a Price Problem. They Have a Buying Problem.

Why low-price buying keeps hurting margins, relationships and long-term results.
June 1, 2026
Frank Favaro

Discover why choosing the lowest bid often hurts margins and relationships, and how shifting to lifetime cost comparisons protects long-term project results.


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Coach's Corner

Why Most Plumbing Companies Struggle With Consistency (And How To Fix It)

Plumbing companies that chase growth before fixing their internal systems often find inconsistency follows right along with them.
June 1, 2026
Nate Agentis

Discover how building standard sales processes, tracking key metrics, and optimizing dispatch workflows eliminates internal inconsistencies to unlock predictable, sustainable growth for plumbing companies.


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Contractor Profit Advantage

New Construction Vs. Service Business Operational Costs

Plumbing and HVAC contractors must treat each segment as a separate profit center and use precise cost analysis to ensure balanced, profitable operations.
June 1, 2026
Richard DiToma

Plumbing and HVAC contractors must analyze precise operational costs to separate new construction from service segments and maximize distinct profit centers.


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Sales & PVF Perspective

14 Reasons Why Customers Stop and Shop at Your Location

A practical look at the habits, emotions and everyday needs that drive contractors to choose one supplier over another — and how counter teams can earn that choice again tomorrow.
June 1, 2026
Ernie Coutermarsh

A practical look at the everyday habits and emotional needs driving supplier loyalty—and how counter teams can keep earning that choice every morning.


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Thought Leadership

Mentoring the Next Generation of Engineers

Mentorship cannot be treated as a side task squeezed into already full schedules. Mentors must intentionally set aside time — and mental space — to be effective.
June 1, 2026

To combat the impending retirement wave and transfer critical institutional knowledge, engineering firms must embrace intentional, structured mentorship to prepare the next generation of talent for real-world challenges.


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Contractor Culture

Building a Skilled Workforce: The Key to Home Service Excellence

The success of employees should be the core focus of your business operations.
May 4, 2026

Transform your business into a high-performance powerhouse by making employee success and ongoing technical training the center of your operational strategy.


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Feature

The Four Non-Negotiables Every Contractor Must Master

To succeed in home services, focus on everyday discipline and building airtight processes.
May 4, 2026

Stop chasing marketing hacks and start mastering the four non-negotiables—people, call count, conversion, and average sale—to build a disciplined, process-driven business that stands the test of time.


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