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Home » Topics » Management , How To

Management , How To
Management , How To RSS Feed RSS

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Feature

How to Boost Service Calls

Strategies to optimize not only each ticket, but improve overall profitability, customer service and employee satisfaction.
September 5, 2022
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Strategies to optimize not only each home service call, but improve overall company profitability, customer service and employee satisfaction


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MOMENTUM BUILDING MARKETING

Be Your Market’s Expert

Thought leaders drive business growth.
September 5, 2022
Heather Ripley
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Establishing yourself as a plumbing expert, hydronics expert, HVAC expert or solar/geothermal expert requires keeping your company name top of mind for local journalists and trade press editors. Read on to see how to be an expert in your home services field.


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The 7-Power Contractor

Lessons Learned as a Contractor in a COVID-19 World

Tips for navigating the new work normal.
September 5, 2022
Al Levi
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The new work normal will likely be a hybrid model where those with certain job positions can work from home sometimes and in the office at other times. Read on for tips to successfully move to this model in your company.


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Contractor Profit Advantage

The Difference Between Success and Failure

Being in business requires that you constantly take care of business.
September 5, 2022
Richard DiToma
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Once you decide to open a business, you become an entrepreneur. You also took on an incredible responsibility to ensure the business stays profitable — whether you stay as a one-person shop or hire employees. 


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Construction Technology

Executive Project Reviews: Helping Projects Move from Risk to Recovery

Use this process to identify risk and address it using a collaborative, actionable approach that ultimately keeps everyone out of harm’s way.
September 5, 2022
James Miller
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If a project seems at financial risk, it’s crucial to evaluate the project and focus on discussing the known risks, challenges and opportunities. Make sure to follow up and ensure the recovery plan is moving forward. 


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Showroom Excellence

Sourcing Product and Keeping Customers

If you send potential clients to an e-commerce site to buy a product you don’t have, they will continue to purchase product online.
September 5, 2022
Jeff MacDowell
No Comments

As with any sales opportunity, selling to showroom customers hinges on the experience. That experience is tainted if you don’t have something the customer wants. 


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Inventory Management

Developing an Inside Sales Program

A well-trained inside salesperson is flexible and can move between sales strategies on a daily basis.
September 5, 2022
Jason Bader
No Comments

An inside sales team can find new revenue for your company by reaching out to dormant account holders and promoting dormant product categories.


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Momentum Building Marketing

Responding to Online Reviews

Staying professional and responding quickly will show customers you care about their concerns, translating into repeat business.
August 5, 2022
Heather Ripley
No Comments

Most consumers use online reviews as part of their research on local businesses to decide where to spend their money. 


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Contractor Profit Advantage

Understanding Proper Price Calculation of Additional Tasks

A travel time expense when those tasks are to be performed during the initial service call visit shouldn’t be included in the job price.
August 5, 2022
Richard DiToma
No Comments

Many times contractors are asked to perform additional tasks during a service call, or the technician uncovers a problem that must be fixed.


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Serving Customers During a Time of Inflation
Feature

Serving Customers During a Time of Inflation

Understanding how we can deliver value in today’s market will be the largest opportunity for contractors to differentiate themselves.
July 4, 2022
Justin Bowker, P.E.
No Comments

The COVID-19 pandemic has changed the construction market for the next few years. 


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