Terms that I see everywhere today are influencer and thought leader. I do not purport to be one, but in reflecting on my long industry career, I certainly benefited from many of them.

A practical look at the everyday habits and emotional needs driving supplier loyalty—and how counter teams can keep earning that choice every morning.

Learn how a lifetime of "coffee connections" and old-school political wisdom can transform a sales career from being a mere vendor into becoming a vital, 911-style partner for your customers.

Supply houses are the ER for contractors handling urgent jobs. When systems fail, they rely on trusted suppliers for fast parts, support, and real partnership. In this business, loyalty and performance matter more than convenience — it’s about saving the day, together.

No, I disagree; it’s all about the people. One of my very favorite songs was sung by Barbara Streisand and the lyrics that resonated with me are: “People who need people are the luckiest people in the world.”

“The purpose of a business is to create a customer.” This Peter Drucker quote resonated with me when I first heard it years ago...