Management https://www.phcppros.com/rss en-us It’s Not What You Know. It’s What You Notice. Discover the "Five Cs" that separate managers from leaders in the skilled trades and learn how shifting your focus from technical skill to intentional leadership can stop the hidden costs of employee turnover.

]]> http://www.phcppros.com/articles/23188 Wed, 01 Apr 2026 00:00:00 -0400 https://www.phcppros.com/articles/23188-its-not-what-you-know-its-what-you-notice iStock-1511226415.jpg To Retain New Technicians, the First 30 Days are Make-or-Break Discover why the first 30 days of a technician's employment are the ultimate "make-or-break" period and learn how intentional leadership and clear expectations can prevent early turnover.

]]> http://www.phcppros.com/articles/23187 Wed, 01 Apr 2026 00:00:00 -0400 https://www.phcppros.com/articles/23187-to-retain-new-technicians-the-first-30-days-are-make-or-break PHCN0426_30-day technician review.jpg Four Skills and Behaviors Defining Elite Distribution Leaders Beyond traditional product knowledge, discover the four critical pillars of modern leadership—from financial literacy to operational excellence—that are defining the next generation of elite distribution professionals.

]]> http://www.phcppros.com/articles/23178 Wed, 01 Apr 2026 00:00:00 -0400 https://www.phcppros.com/articles/23178-four-skills-and-behaviors-defining-elite-distribution-leaders iStock-1366591768.jpg This Year, Change Demands a Reinvention Operating System If you sometimes feel like me, that you’re facing nonstop disruption, you may not be imagining it. In particular, it’s a question that over the past few years I’ve asked myself as each year ended. 

]]> http://www.phcppros.com/articles/23052 Mon, 02 Mar 2026 00:00:00 -0500 https://www.phcppros.com/articles/23052-this-year-change-demands-a-reinvention-operating-system Tw0326_old ways wont open new doors.jpg Celebrate the People Who Keep America Moving Forward The skilled trades have built nations — from homes, schools and roads to commercial buildings and infrastructure that power daily life.

]]> http://www.phcppros.com/articles/23039 Mon, 02 Mar 2026 00:00:00 -0500 https://www.phcppros.com/articles/23039-celebrate-the-people-who-keep-america-moving-forward Option1.jpg Building Success Through People and Purpose When young professionals ask me for advice about building a successful career in our industry, I often start by sharing a simple truth: our business isn’t only about moving products through warehouses — it’s about moving people toward their potential.

]]> http://www.phcppros.com/articles/23038 Mon, 02 Mar 2026 00:00:00 -0500 https://www.phcppros.com/articles/23038-building-success-through-people-and-purpose TW0625_career building blocks.jpg The Next Generation of Plumbing Leaders is Already Watching You In an industry where actions speak louder than words, Nate Agentis explains why every job site interaction is a silent training session for the next generation of plumbing leaders.

]]> http://www.phcppros.com/articles/22994 Mon, 02 Mar 2026 00:00:00 -0500 https://www.phcppros.com/articles/22994-the-next-generation-of-plumbing-leaders-is-already-watching-you iStock-2170399214.jpg Coffee Connections Learn how a lifetime of "coffee connections" and old-school political wisdom can transform a sales career from being a mere vendor into becoming a vital, 911-style partner for your customers.

]]> http://www.phcppros.com/articles/22834 Mon, 02 Feb 2026 00:00:00 -0500 https://www.phcppros.com/articles/22834-coffee-connections TW1125_people in coffeeshop.jpg Why Developing Internal Expertise Can Deliver More Success Discover why investing in internal talent often outperforms external consultants by combining deep institutional knowledge with industry-wide expertise to drive measurable growth and operational efficiency.

]]> http://www.phcppros.com/articles/22831 Mon, 02 Feb 2026 00:00:00 -0500 https://www.phcppros.com/articles/22831-why-developing-internal-expertise-can-deliver-more-success iStock-2235903609.jpg Why Quiet Quitting Is a Leadership Problem Combat the hidden costs of disengagement by shifting the focus from labor shortages to leadership, creating a culture of recognition and purpose that transforms "quiet quitters" into high-performing, connected team members.

]]> http://www.phcppros.com/articles/22819 Mon, 02 Feb 2026 00:00:00 -0500 https://www.phcppros.com/articles/22819-why-quiet-quitting-is-a-leadership-problem iStock-1446511867.jpg Your Business Doesn’t Have A People Problem, It Has A Process Problem Transform your business by moving beyond the "people problem" myth and implementing documented, scalable systems that empower your team to deliver consistent excellence.

]]> http://www.phcppros.com/articles/22818 Mon, 02 Feb 2026 00:00:00 -0500 https://www.phcppros.com/articles/22818-your-business-doesnt-have-a-people-problem-it-has-a-process-problem The Next Generation of Innovators Meet Rich Patterson of Aquaflow Pump & Supply, a next-generation leader blending relationship-driven wholesaling with modern technology to drive innovation, growth, and customer success.

]]> http://www.phcppros.com/articles/22662 Mon, 05 Jan 2026 00:00:00 -0500 https://www.phcppros.com/articles/22662-the-next-generation-of-innovators Rich Patterson.jpg AI Needs to Work Across the Whole Sales Team, Not in Pieces Discover how a unified AI-powered sales platform helps distributors quote faster, protect margins, and support every role from the counter to the C-suite—without adding headcount.

]]> http://www.phcppros.com/articles/22657 Mon, 05 Jan 2026 00:00:00 -0500 https://www.phcppros.com/articles/22657-ai-needs-to-work-across-the-whole-sales-team-not-in-pieces iStock-1515913422.jpg a data analyst using technology AI for working tool for data analysis Chatbot Chat with AI, using technology smart robot AI, artificial intelligence to generate something or Help solve work problems. Why Culture Eats Strategy (and How to Build One That Wins) Discover why building a strong company culture is the secret to growing a successful, loyal, and high-performing home service business.

]]> http://www.phcppros.com/articles/22547 Mon, 01 Dec 2025 00:00:00 -0500 https://www.phcppros.com/articles/22547-why-culture-eats-strategy-and-how-to-build-one-that-wins iStock-2228269482.jpg Silhouettes of people and cranes constructing the word Team during sunrise, representing collaboration, leadership, teamwork, and shared goals. Ideal for business, HR, management, or project development visuals. From Plumber to Leader: Shifting Your Role as Your Business Grows Stepping out of the truck and into true leadership is the hardest — yet most rewarding — move a plumbing business owner can make, unlocking growth, balance and long-term success through delegation, trust and healthy leadership.

]]> http://www.phcppros.com/articles/22394 Mon, 03 Nov 2025 00:00:00 -0500 https://www.phcppros.com/articles/22394-from-plumber-to-leader-shifting-your-role-as-your-business-grows iStock-2173329096.jpg A green figure at the center surrounded by blue figures with arrows. Delegation concept. Green figure distributes tasks or responsibilities to others. The Bottom Line of Mental Health in the Workplace Mental health and well-being have become topics of increased focus in workplaces, from both employee and management perspectives.

]]> http://www.phcppros.com/articles/22212 Wed, 01 Oct 2025 00:00:00 -0400 https://www.phcppros.com/articles/22212-the-bottom-line-of-mental-health-in-the-workplace TW0725_employee well-being and mental health.jpg Whether Crisis or Opportunity Recognition, It’s Time for Reinvention Mode

Labor still eats up over half of warehouse costs — and companies that “didn’t keep up” are falling behind. It’s time to think beyond automation and embrace reinvention. Learn why continuous transformation, not just improvement, is now a leadership necessity.

]]> http://www.phcppros.com/articles/22081 Mon, 01 Sep 2025 00:00:00 -0400 https://www.phcppros.com/articles/22081-whether-crisis-or-opportunity-recognition-its-time-for-reinvention-mode iStock-1438052785.jpg The Next Generation of Innovators, Part 2 Whether already steering their companies as CEOs or rising through the ranks with purpose, they represent the bold vision needed for what’s next.

]]> http://www.phcppros.com/articles/22079 Mon, 01 Sep 2025 00:00:00 -0400 https://www.phcppros.com/articles/22079-the-next-generation-of-innovators-part-2 JoeyLiddleWithCustomers.jpg 3 Key Steps to Hiring the Right Leader

With baby boomers retiring, the HVAC industry faces a leadership gap. Misura Group reveals how prioritization, talent development, and character-based hiring can boost leadership success from 50% to 90% — and help companies build strong, resilient teams for the future.

]]> http://www.phcppros.com/articles/22078 Mon, 01 Sep 2025 00:00:00 -0400 https://www.phcppros.com/articles/22078-3-key-steps-to-hiring-the-right-leader TW0725_searching for the right leadership hire.jpg For the Love of God Can you read the room — or are you that guy? Industry veteran reflects on leadership, empathy, and the rising tide of clueless behavior in business and life. A candid, humorous, and insightful take on the power of self-awareness

]]> http://www.phcppros.com/articles/22075 Mon, 01 Sep 2025 00:00:00 -0400 https://www.phcppros.com/articles/22075-for-the-love-of-god A Century of Representation Celebrating 100 years of service, Dillard Associates reflects on a legacy of integrity, hard work, and family leadership—proving that in the PHCP industry, strong relationships and a hands-on, service-first approach never go out of style.

]]> http://www.phcppros.com/articles/21941 Mon, 04 Aug 2025 00:00:00 -0400 https://www.phcppros.com/articles/21941-a-century-of-representation IMG_0118.jpg Does Sales Training Work? Sales training often fails unless it’s clear, well-led, and aligned with business goals. Learn six essential tips to make your sales training truly effective and lasting.

]]> http://www.phcppros.com/articles/21709 Tue, 01 Jul 2025 00:00:00 -0400 https://www.phcppros.com/articles/21709-does-sales-training-work TW0725_questions after business meeting.jpg Will AI Supercharge or Eliminate B2B Sales Roles? Yes! AI is changing everything — including your job. This smart, witty take explores why sales roles are (mostly) safe for now, how tech is reshaping business in unexpected ways, and what you need to do to stay ahead in the age of machines.

]]> http://www.phcppros.com/articles/21602 Mon, 02 Jun 2025 00:00:00 -0400 https://www.phcppros.com/articles/21602-will-ai-supercharge-or-eliminate-b2b-sales-roles-yes TW0625_artificial intelligence and business.jpg Robot and Human hands shake. Artificial intelligence business vector illustration Tracking Trends of Success What separates thriving mechanical contractors from those barely getting by? Tom Soukup breaks down six key traits that define long-term success in the HVAC industry—from innovation and training to passion and people.

]]> http://www.phcppros.com/articles/21565 Mon, 02 Jun 2025 00:00:00 -0400 https://www.phcppros.com/articles/21565-tracking-trends-of-success PHCN00625_Patriot Water Works team.jpg When I Grow Up Discover how one engineer turned uncertainty into a successful career in plumbing design through goal-setting and mentorship.

]]> http://www.phcppros.com/articles/21556 Mon, 02 Jun 2025 00:00:00 -0400 https://www.phcppros.com/articles/21556-when-i-grow-up thought.jpg Why You Need to Recruit More Gen Z Team Members Gen Z is making its mark on the U.S. workforce, whether we’re ready for it or not. In fact, recent U.S. Employment and Training Administration data reveals Gen Z makes up 18% of the workforce and now holds more jobs than baby boomers.  

]]> http://www.phcppros.com/articles/21413 Thu, 01 May 2025 00:00:00 -0400 https://www.phcppros.com/articles/21413-why-you-need-to-recruit-more-gen-z-team-members iStock-1456414054.jpg Time scale comparing the differences between generations: Baby boomers, Generation X, Generation Y and Generation Z. Leadership In Jim Collins’ epic business book, “Good to Great,” he highlights having the right people on the bus and having them in the right seat.

]]> http://www.phcppros.com/articles/20964 Mon, 03 Mar 2025 00:00:00 -0500 https://www.phcppros.com/articles/20964-leadership TW0325_sailing ship at sea.jpg Sailing ship on the Baltic Sea in Warnem..nde, Germany. Be Yourself When I was asked to write an article about offering advice to my younger self or the younger generation, my first thought was, “Oh no, this is going to be tough.”

]]> http://www.phcppros.com/articles/20812 Mon, 03 Feb 2025 00:00:00 -0500 https://www.phcppros.com/articles/20812-be-yourself Melissa.jpg The Pile Just Keeps Growing http://www.phcppros.com/articles/20796 Mon, 03 Feb 2025 00:00:00 -0500 https://www.phcppros.com/articles/20796-the-pile-just-keeps-growing PE0225_staff strategy meeting.jpg Presentation, coaching and meeting with business woman and tablet for research, training and project management. Idea, strategy and data analysis with ceo and people in office for brainstorming chart Celebrating 40 Years at Braxton Harris Co. For some people, it’s all about reaching the summit, but for Braxton Harris Jr., it’s the journey to the top that drives him. It has already been quite a rewarding journey — with plenty more on the roadmap ahead.

]]> http://www.phcppros.com/articles/20691 Mon, 06 Jan 2025 00:00:00 -0500 https://www.phcppros.com/articles/20691-celebrating-40-years-at-braxton-harris-co TW0125_1 Braxton and Millie photo.jpg