Your training investment in your technicians will result in positive benefits beyond the financial impact. Trained techs exude confidence, impressing customers with their expertise — leading to fewer callbacks. Service managers can focus on their roles instead of being constant technical advisors, meaning increased job efficiency.

It’s perfectly normal to be nervous for your first few media interviews. It’s a new experience, and you want to make a good impression. However, don’t forget that you are the expert, not the reporter. Heather Ripley provides some preparation tips for a print or TV interview.

When discussing how to add quality workers to your plumbing and heating business, look outside those trades. Tom Soukup says to start with people with the right attitude and mindset, which is crucial to the home services business; the technical side can be taught. 

Unproductive inventory is a nice way to say you have captive dollars sitting on your shelves instead of being used to make customer-centric investments.

The retail shopping experience has grown consistently worse in 2023. 

Hot water temperature maintenance systems often contribute to scalding injuries and Legionnaires’ Disease cases through inoperable circulating pumps and problematic balancing valves. Read on for Ron George’s insight into these systems.

From CSRs answering phones to techs on calls and everything in between, the numbers behind each key performance indicator tell the true story.

Recurring revenue can deliver profound benefits to any company.

A great way for home service contractors to build their brand is to get proficient in storytelling. That is, telling customers what their company is, not only what it does. Read on as Heather Ripley offers compelling tips for telling your company’s story to interest readers or listeners.

I recently invited Susan Merlo, author of “The Digital Distributor,” to speak to our peer collaboration community about personalization and the use of artificial intelligence (AI).