If you’ve never been viewed on camera before, getting media training to ensure you look and sound professional while sharing your expertise is a good idea. Make sure to jot down some notes about what you want to say, but don’t script it. Practicing on camera can illustrate areas where you need to improve.

When customers call with an emergency — especially after business hours — you need a system to determine if it truly is an urgent situation. If it is, how do you determine what technician to send? An option to control after-hours chaos is to give that privilege to service agreement program members.

Don’t confuse habits for loyalty. The problem for some companies is they believe they know what customers think and want; in many cases, they don’t. 

Like a building’s water distribution system, fire sprinkler system piping can freeze in frigid temperatures and cause major damage. The checklist provided here can assist building owners or qualified technicians to properly winterize this life-safety system before the onset of cold weather. 

Part 3 of this series covers applications and locations for various temperature controls, DHW control valves, temperature control valve standards, and how to protect yourself from liability if the owner refuses to install a control valve serving the hot water distribution system.

Facilities using smart plumbing fixtures can save time, manage facility workflow and improve efficiency and sustainability. Advanced sensors detect changes and track product performance, providing maintenance staff with real-time insights into the performance of the facility’s smart products.

Health care needs in rural areas may differ from urban areas, but facilities are usually sparse, and services are more limited and less specialized. Designing simple, maintainable and resilient plumbing systems helps avoid additional challenges to health-care facilities with limited resources.

By incorporating redundancies, zoning considerations, and efficient scheduling, healthcare facilities can improve their medical gas systems' safety, reliability, and efficiency. ASSE 6060, Medical Gas Systems Designer, has improved reliability, safety, and operational efficiency in healthcare facilities.

Subsoil drainage is integral for maintaining a structure’s integrity and preventing water infiltration. As multiple disciplines generate the relevant design criteria for these systems, it is critical to consider this system early in the project.