Years ago, in my plumbing company’s infancy, I got a call from an unhappy customer. One of my technicians had handled a routine service call differently than I would have. 

There is an age-old question that every business owner has to contemplate: Should I grow my business? 

In 2011, I moved to North Carolina, unaware of the ticking time bomb hidden behind my walls. Like many transplants, I knew very little about the unique quirks of local homes and infrastructure.

You’re standing at the back of your truck making sure you have everything for the boiler install today.

In October, a contractor walked into a supply branch holding a competitor’s quote.

Terms that I see everywhere today are influencer and thought leader. I do not purport to be one, but in reflecting on my long industry career, I certainly benefited from many of them.

Upon entering my office at work, you’ll see a placard with the following succinct statements: Be impeccable with your word. Don’t take anything personally. Don’t make assumptions. Always do your best.

Steam built the industrial age, but it doesn’t have to run it any longer. In fact, in many cases, it shouldn’t.

Earlier this year, the U.S. Supreme Court issued a decision in a Delaware medical malpractice action with particularly important ramifications for all professional malpractice actions brought in federal court.