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Home » Topics » How To

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Performance Management

A Framework for Thriving in the Long Run, Part 1

Perspective, perceptiveness, pioneering and persistence help people and companies build strong relationships, notice important signals and opportunities, keep innovating and stay committed to continuous improvement over time.
October 1, 2026
Howard Coleman

If you have been following our reinvention-based series of columns here in The Wholesaler, I have surely been trying to drive home the point that the competitive landscape could not be more different than what it was only a short time ago. 


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Feature

Defining Thermal Domains for Campus and District Energy Systems, Part 1

How hydraulic separation and thermal coupling enable coordinated, high-performance energy networks.
October 1, 2026

Large campuses and district energy systems are evolving from isolated mechanical plants into interconnected thermal ecosystems.  


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Feature

Managing Building Water Systems: The Importance of Understanding the Public Water System’s Supply, Part 1

To understand how a BWS fits in with a PWS, one must understand where the water comes from originally, what preservatives and other beneficial constituents are added to the water during treatment, and where to find information about the water system.
October 1, 2026

Whether designing a building’s water system, installing and commissioning one, developing a water management program (WMP), or troubleshooting water quality problems, it is important to have a good understanding of the water supply to a building water system (BWS), whether the supply is from a connection to a public water system (PWS) or is self-supplied.


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Feature

Commercial PEX Plumbing Layouts

New PEX plumbing guide gives users insight into how PEX pipes are physically organized and oriented in commercial buildings.
October 1, 2026
Lance MacNevin PEng

Plumbing designers have choices when selecting pressure pipe materials for commercial plumbing systems, some old and some newer.


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Legal Pipeline

Know the Rules Before You Arbitrate

Businesses and consumers must understand the practical consequences of the rules they agree to follow, as they can determine what happens when procedural requirements are not met.
October 1, 2026
Steven Nudelman

Fine print is important. While lawyers often get paid to read the fine print, it is important that clients — individuals and businesses — read it, too. Just as important are the documents referred to or incorporated by reference into the fine print — or what I call the “finer print.”


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FPE Corner

Evaluating Oxygen Reduction Fire Prevention for Cold-Storage Warehouse Applications

This preventive alternative to traditional water-based fire protection continuously maintains oxygen levels low enough to limit fire spread, making it especially suitable for tightly enclosed, highly automated freezers with limited occupancy.
October 1, 2026

Cold storage warehouses present significant challenges for conventional water-based fire protection systems due to large quantities of combustible commodities, high-bay rack storage and complex storage arrangements. 


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Feature

The HVAC Equipment Isn’t the Hard Part

Electrical panels, aging infrastructure and tenant disruption complicate even the best-laid retrofit plans.
September 21, 2026

Retrofitting HVAC systems should be one of the most straightforward ways to improve building performance. The opportunity is enormous:


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Coach’s Corner

‘Figure it Out Yourself’ Training May Cost More Than You Think

Inconsistent standards, customer experiences, documentation and performance can prevent your company from making business success repeatable.
September 1, 2026
Nate Agentis

Years ago, in my plumbing company’s infancy, I got a call from an unhappy customer. One of my technicians had handled a routine service call differently than I would have. 


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Contractor Profit Advantage

Let Consumers Know You Exist

Contractors using word of mouth, networking, websites, local outreach and clear vehicle branding build awareness for their companies without irritating potential customers through intrusive or annoying sales tactics.
September 1, 2026
Richard DiToma

There is an age-old question that every business owner has to contemplate: Should I grow my business? 


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Feature

The Questions Your Customers Ask Before They Call

The path to winning a customer often starts long before a service call, as homeowners work through uncertainty, weigh their options and decide whom they can trust.
September 1, 2026

In 2011, I moved to North Carolina, unaware of the ticking time bomb hidden behind my walls. Like many transplants, I knew very little about the unique quirks of local homes and infrastructure.


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