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We planned to talk to Valerie Butler earlier in the day when we headed to see her at P.I.P.E. Inc., a contractor specializing in commercial plumbing and fire protection in the Indianapolis market and where she’s worked since 2020.
Contractors using word of mouth, networking, websites, local outreach and clear vehicle branding build awareness for their companies without irritating potential customers through intrusive or annoying sales tactics.
The path to winning a customer often starts long before a service call, as homeowners work through uncertainty, weigh their options and decide whom they can trust.
In 2011, I moved to North Carolina, unaware of the ticking time bomb hidden behind my walls.
Like many transplants, I knew very little about the unique quirks of local homes and infrastructure.
Lasting business success comes from surrounding yourself with excellent people, listening honestly, serving customers well and finding purpose in making a difference every day.
Terms that I see everywhere today are influencer and thought leader. I do not purport to be one, but in reflecting on my long industry career, I certainly benefited from many of them.
Ray Shaw just opened the newest independent distributor company in the PHCP industry — after spending nearly two decades learning every job in it first.
Shaw Supply, a wholesale plumbing and mechanical distributor that opened its doors in Long Island City, New York, in August 2025, is a brand-new independent in an industry where that’s become a rarity.
At the same time, strong industrial construction, reshoring, energy infrastructure and data center growth are driving a robust North American PVF market outlook for 2026.
No one knows when the war with Iran will end or what the outcome may be. As of this writing, President Donald Trump has paused a massive military strike against Iran in response to requests from several Persian Gulf states.
Successful AI adoption is less about chasing technology trends and more about thoughtful change management, freeing people to focus on relationships, strategy and service while streamlining routine workflows.
Artificial intelligence (AI)is no longer a topic reserved for technology conferences and trade press speculation.
Federal courts are barred from applying state affidavit-of-merit requirements at filing, lowering the threshold for malpractice claims against design professionals while shifting early litigation strategy in diversity cases governed by the Federal Rules of Civil Procedure.
Earlier this year, the U.S. Supreme Court issued a decision in a Delaware medical malpractice action with particularly important ramifications for all professional malpractice actions brought in federal court.