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Demonstrate integrity by being thorough and informing consumers upfront of service charges and potential contingencies; this can help increase your business.
When a simple trip for gas turned into a costly car repair, one consumer learned a valuable lesson every PHC service professional should remember: thorough, honest diagnostics build trust — and trust builds lasting business success.
Litigation is costly, risky, and often avoidable — by reading, understanding, and negotiating your contracts carefully, businesses can protect themselves, prevent disputes, and focus their resources on growth instead of the courtroom.
Stephen Williston reflects on the journey of building his HVAC rep agency and credits AIM/R membership for providing valuable networking, insights and tools that have shaped his agency’s growth and strategy.
November 3, 2025
Built on resilience, relationships, and a drive to serve, Williston Sales Co. has grown from a one-man startup into a trusted HVAC rep agency — proving that adaptability, integrity, and partnership remain the true cornerstones of long-term success.
From live-fire demos to hands-on installations, PHCP manufacturers, reps, and distributors are taking education on the road — transforming parking lots and job sites into rolling classrooms that bring real-world product training directly to the pros who keep our industry running.
Celebrating 125 years of family leadership, adaptability, and unwavering service, B.J.W. Berghorst & Sons proves that lasting success in wholesale plumbing isn’t about products — it’s about people, relationships, and a legacy built one connection at a time.
Ongoing tariff uncertainties and labor shortages continue to create challenges for the PVF sector, impacting pricing, supply chains and economic stability.
As the PVF industry navigates economic uncertainty, shifting oil dynamics, labor shortages, and evolving tariff policies, staying informed and connected through events like the PVF Roundtable’s upcoming Casino Night and Christmas Celebration is more vital than ever.
Through her experiences, Jill Imig emphasizes the importance of embracing challenges, sharing journeys and finding meaning in moments that define our paths.
During a recent work trip to Baltimore, I experienced something beyond humbling. Our hotel was housing more than 100 veterans from Kansas who were on their Honor Flight.