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Feature

Opening a Door (and Keeping it Open) to the Trades

How Valerie Butler became one of plumbing’s most visible advocates to promote the skilled trades to the next generation.
September 1, 2026
Steve Smith

We planned to talk to Valerie Butler earlier in the day when we headed to see her at P.I.P.E. Inc., a contractor specializing in commercial plumbing and fire protection in the Indianapolis market and where she’s worked since 2020.


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Contractor Profit Advantage

Let Consumers Know You Exist

Contractors using word of mouth, networking, websites, local outreach and clear vehicle branding build awareness for their companies without irritating potential customers through intrusive or annoying sales tactics.
September 1, 2026
Richard DiToma

There is an age-old question that every business owner has to contemplate: Should I grow my business? 


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Feature

The Questions Your Customers Ask Before They Call

The path to winning a customer often starts long before a service call, as homeowners work through uncertainty, weigh their options and decide whom they can trust.
September 1, 2026

In 2011, I moved to North Carolina, unaware of the ticking time bomb hidden behind my walls. Like many transplants, I knew very little about the unique quirks of local homes and infrastructure.


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Fearture

When Temporary Pricing Stops Being Temporary

The decision to start a temporary price usually has an owner. The decision to end it often doesn’t.
September 1, 2026

In October, a contractor walked into a supply branch holding a competitor’s quote.


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Sales & PVF Perspective

The Lessons That Still Guide Me Today

Lasting business success comes from surrounding yourself with excellent people, listening honestly, serving customers well and finding purpose in making a difference every day.
September 1, 2026
Ernie Coutermarsh

Terms that I see everywhere today are influencer and thought leader. I do not purport to be one, but in reflecting on my long industry career, I certainly benefited from many of them.


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Cover Photo option 3  “Ray Shaw, Founder and CEO of Shaw Supply Company—turning years of experience, sacrifice, and determination into a company of his own.”.jpg
Feature

New Kid on the Block

Ray Shaw just opened the newest independent distributor company in the PHCP industry — after spending nearly two decades learning every job in it first.
September 1, 2026
Ruth Mitchell

Shaw Supply, a wholesale plumbing and mechanical distributor that opened its doors in Long Island City, New York, in August 2025, is a brand-new independent in an industry where that’s become a rarity.


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The McNeeley View

Pity Party

Competing for talent
September 1, 2026
Don McNeeley

The McNeeley View: As we self-perceived small guys whine about competing for talent, let’s pause the pity party for a moment. 


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PVF Market Overview

Energy Uncertainty Shapes PVF Market Outlook

At the same time, strong industrial construction, reshoring, energy infrastructure and data center growth are driving a robust North American PVF market outlook for 2026.
September 1, 2026
Stephen Letko

No one knows when the war with Iran will end or what the outcome may be. As of this writing, President Donald Trump has paused a massive military strike against Iran in response to requests from several Persian Gulf states.


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Feature

What CDG’s AI Strategy Signals for the Future of Distribution

Successful AI adoption is less about chasing technology trends and more about thoughtful change management, freeing people to focus on relationships, strategy and service while streamlining routine workflows.
September 1, 2026

Artificial intelligence (AI)is no longer a topic reserved for technology conferences and trade press speculation.


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Legal Pipeline

Supreme Court Lowers Initial Filing Hurdle for Suits Against Design Professionals

Federal courts are barred from applying state affidavit-of-merit requirements at filing, lowering the threshold for malpractice claims against design professionals while shifting early litigation strategy in diversity cases governed by the Federal Rules of Civil Procedure.
September 1, 2026
Steven Nudelman

Earlier this year, the U.S. Supreme Court issued a decision in a Delaware medical malpractice action with particularly important ramifications for all professional malpractice actions brought in federal court.


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