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Service agreements, clear emergency definitions and after-hours policies can manage customer expectations, reduce stress and maintain profitability for your business and technicians.
Pricing for profit, setting clear service boundaries and rewarding loyal customers are the cornerstones of this veteran contractor’s approach to delivering excellence without burning out — or going broke.
Over-reliance is risky and can jeopardize financial stability if payments are delayed or the relationship sours. Be prepared to walk away from problematic accounts.
When a single $40,000 late payment exposes the risks of relying on a “whale” client, one contractor shares hard-earned lessons on cash flow, contracts and why balanced client portfolios keep small businesses afloat.
Meet Rich Patterson of Aquaflow Pump & Supply, a next-generation leader blending relationship-driven wholesaling with modern technology to drive innovation, growth, and customer success.
Explore how Spirit Group’s 32-year journey, built on trust, family values, and a legendary handshake, continues to thrive under second-generation leadership while honoring a legacy of integrity, resilience, and growth.
Get a clear outlook on the PVF industry in 2026, from tariffs, interest rates and energy markets to construction trends, labor shortages, major project wins and key networking events shaping the year ahead.
Diving in to see how AI fits into all parts of a distributor’s sales team.
January 5, 2026
Discover how a unified AI-powered sales platform helps distributors quote faster, protect margins, and support every role from the counter to the C-suite—without adding headcount.
While policy shifts and rising costs challenge traditional sectors, new opportunities are emerging for firms that adapt quickly — especially in high-tech infrastructure and residential construction.
January 5, 2026
This 2026 construction outlook analyzes how AI-driven megaprojects, labor shortages, inflation, and policy shifts will shape opportunities and risks for PHCP businesses in the year ahead.
Park Supply and Reliance Worldwide Corporation have teamed up to support Magic Moments, helping make a dream come true for 17-year-old Sophia Wilshusen of Owens Crossroads.