I call them “staffing surprises” and they’re rarely pleasant surprises. You know what I’m talking about; the 5 o’clock knock.

You know, for me, the last 18-plus months have felt like a science fiction movie. Hasn’t it? 

If I can sum up my collective emotion over the past several months, I would describe it in one word — meh.

Take the lessons of the past 18 months; don’t let them get lost to archives of your company. Learn from this time. Our teams learned to overcome obstacles and found ways to thrive in chaos.