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It seems as if the days of after-hours emergency services are gone for home services businesses. The primary reason is a lack of qualified technicians and business owners wanting to keep existing techs happy. However, what about keeping customers happy?
When customers or potential customers call you about an HVAC or electrical service, but you only do plumbing work, make sure you have a network of first-class HVAC-only and electric-only contractors to recommend.
The new work normal will likely be a hybrid model where those with certain job positions can work from home sometimes and in the office at other times. Read on for tips to successfully move to this model in your company.