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Home » Topics » Management

Management
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tw02_bader
Inventory Management

Are We Excuse Makers or Problem Solvers?

If we want our people to perform at a high level, we must show others how to remove obstacles.
February 3, 2020
Jason Bader
If we want our people to perform at a high level, we must show others how to remove obstacles. We must give our people the latitude to make operational decisions. We must make the goal, not the path, the most important principle in our success.
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tw02_schmitt
Business Management

Taking the Pulse of Your Customers

Make an effort to understand your customers’ needs and build operational best practices to fulfill those needs.
February 3, 2020
Rich & Jen Schmitt
Being busy in a successful operation is quite different from being busy due to days of screw-ups and fire drills. There still seem to be some wholesalers who are surprised and feel the need to celebrate when they can ship a standard stock order — complete, without errors and delivered as promised.
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JenSchmittPHCPPros
Jen Schmitt, newly named president of Schmitt ProfiTools Inc.

Family Business: Meet Jen Schmitt

February 1, 2020
Ashlei Williams
Jen Schmitt, newly named president of Schmitt ProfiTools Inc.
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phc01_ditoma
Contractor Profit Advantage

Fear Keeps You from Realizing the Price is Right

Confidence that your prices have been properly calculated based on your true operational costs will allow you to maximize profits.
January 7, 2020
Richard DiToma
Make a New Year’s resolution to understand the amount of money you must charge for the services you provide to the public to recover the costs you incur providing those services. The right price also allows you to earn the profit you deserve for delivering excellence through those services. 
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pe01_staying
On the Mark

Getting Out of the Rut

Feeling “stuck?” Good news! I have tips that can help you get out of your own way and renew your positive momentum.
January 6, 2020
There is no getting around it; every once in a while, we all get in a rut. The main reason it happens is because of routine, with people moving through most of their days on autopilot.
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PaulaBowePHCPPros
Paula Bowe, vice president of Sales & Marketing at Josam Company

Family Ties: Meet Paula Bowe

December 31, 2019
Ashlei Williams
Paula Bowe, vice president of Sales & Marketing at Josam Company
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Ripley PR Selected as Public Relations Agency of Record for Business Development Resources

Ripley PR Selected as Public Relations Agency of Record for Business Development Resources

December 16, 2019
The training and coaching company has selected Ripley PR to elevate its brand among residential HVAC, plumbing and electrical service businesses.
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ACCA and LifeSaver Mobile Announce Exclusive Member Benefit

ACCA and LifeSaver Mobile Announce Exclusive Member Benefit

December 13, 2019
An exclusive ACCA membership rate has been established so more ACCA members can help mitigate risk in their companies.
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phc12_ellen
Business Uncomplicated

How to Keep Them Busy: Office Team Edition

Step into your role as the leader by reminding team members that this is a cyclical business.
December 5, 2019
Ellen Rohr
Last month, I shared tips for keeping your office team busy when the phones aren’t ringing. This month, let’s explore what to do with your field technicians when there aren’t any calls on the board. 
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phc12_planet
Feature

One Plumber’s Tale

How I got into a great career, and why we all need to help the next generation do the same.
December 5, 2019
For the past 11 years, I’ve owned Blue Planet Plumbing, in Asheville, North Carolina, but I entered the plumbing trade at the early age of 17. It all started in 1992, on a hot summer night after clocking out at 2 a.m. after working a 17-hour shift at a popular chain restaurant for minimum wage pay of $4.25 an hour.  
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