When homeowners have a plumbing issue, they don’t want plumbers to waste time looking for things in their trucks. Make sure they have 80 percent of what they need for 80 percent of their customers. Al Levi has some tips for doing that.

Business owners need to keep track of many things to keep their entrepreneurial dreams alive. Knowing how tangible and intangible costs affect your pricing and your profit margin is critical for any home services contractor.

In our November PHCP Millennial On The Move spotlight, we invite you to meet Zac Garside, CEO of Power Selling Pros!

For home service contractors, making a service call incurs many costs to the business. What if the customer decides not to have the work done? Charging a minimum service charge fee can alleviate the contractor’s financial burden. 

It seems as if the days of after-hours emergency services are gone for home services businesses. The primary reason is a lack of qualified technicians and business owners wanting to keep existing techs happy. However, what about keeping customers happy?

In Part 1, I posited that innovation is something completely new or different being introduced that changes the marketplace — it’s one and done. 

A few months ago, I worked with a client who felt he had neglected certain aspects of his company. He spent the last year heavily focused on sales and marketing, particularly driving an e-commerce platform.

The immersive curriculum builds operations, communication and sales skills for territory managers in North America.

When customers or potential customers call you about an HVAC or electrical service, but you only do plumbing work, make sure you have a network of first-class HVAC-only and electric-only contractors to recommend.