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Home » Topics » Management

Management
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Serving Customers During a Time of Inflation
Feature

Serving Customers During a Time of Inflation

Understanding how we can deliver value in today’s market will be the largest opportunity for contractors to differentiate themselves.
July 4, 2022

The COVID-19 pandemic has changed the construction market for the next few years. 


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TW0722_robotic arm in warehouse.jpg
Performance Management

Four Key Success Factors for Human-Robot Collaboration

Distribution-focused operations are seeking to automate workflow operations and reduce the transaction costs of labor and time.
July 4, 2022
Howard Coleman

The use of robots is quickly evolving, especially in distribution-focused operations. 


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TW0722_employee diversity.jpg
Inventory Management

Cultural Evolution in the Legacy Distributor

A more diverse, equitable and inclusive company requires deep cultural shifts in the organization versus surface-level window dressing.
July 4, 2022
Jason Bader

Diversity, equity and inclusion in the workplace help companies thrive.


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NIBCO Announces Promotion of Dawn Bloch 1 to Vice President, Customer Engagement

NIBCO Announces Promotion of Dawn Bloch to Vice President, Customer Engagement

June 8, 2022
In her new role, Bloch will oversee the marketing communications department in addition to continuing to manage business development and customer service.
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Inventory Management

Keeping Your Options Open: Working with Master Distributors

The more I write about master distribution, the more I realize how important this segment is to the supply chain.
June 3, 2022
Jason Bader

) For some wholesale distributors, master distributors are seen as a threat. In reality, master distribution is an important segment in the supply chain as it levels the playing field between large and small distribution firms. 


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The New Flat Rate Propels Home Service Businesses Into the Future with Business Uncensored

The New Flat Rate Propels Home Service Businesses Into the Future with Business Uncensored

May 31, 2022
The price generating software company helps owners sharpen business practices with proven strategies at annual event.
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The McNeeley View

Battle Fatigue

‘When Leaders Must Lead …’
May 1, 2022
Don McNeeley

In the year ahead, let’s be the leaders that we are expected to be. Let us demonstrate our conviction, confidence, character and, above all else, compassion.


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iStock-1085713922.jpg
Inventory Management

From Peddler to Prospector: The Changing Role of Outside Sales

Field salespeople should focus on tasks that generate revenue; shift customer service-type tasks to inside teams.
May 1, 2022
Jason Bader

Your organization is best served with distinct outside and inside sales roles. 


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Inventory Management

Succession Planning for the Whole Company

It comes down to recognizing a need and inviting the whole team into the process.
April 1, 2022
Jason Bader

 In a recent episode of my podcast, the topic of succession came up in the interview. 


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The 7-Power Contractor

Mastering Dispatch from Beginning to End

CSRs, dispatchers and technicians communicating seamlessly is the key to happy customers, more referrals and more profit.
April 1, 2022
Al Levi

One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”


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