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Rather than constantly chase new opportunities, harness the power of something much simpler.
September 2, 2024
The key to optimizing your home service business lies not in constantly chasing new opportunities but in harnessing the power of something much simpler: consistent execution and strong communication.
While personal connections remain unbeatable, technology can still enhance customer service.
September 2, 2024
While the core competencies for home service contractors remain almost untouchable, there are some advancing technologies that complement the industry and can even strengthen it.
Back in November of 2023, I discussed building a team, or at least my approach to building a team. This month, I’d like to cover keeping that team together.
Your company’s ethical standards help guide your employees while giving your customers insight into how you conduct business. A well-planned PR campaign will help craft the right message so everyone knows what makes your company special.
Don’t be late when you promise customers that you will be at their location at a certain time. When you are inconsiderate and waste a customer’s time, it looks bad and you may lose that customer.
Take the business competition concept and apply it to yourself: compete with yourself to become a better version of yourself. Jake Thompson’s ‘Compete Every Day’ is truly inspiring, full of great ideas to help you become the best version of yourself.
Callbacks are an unavoidable part of a PHC service contractor’s business. They may be legitimate concerns such as technician error or manufacturer defect.
This Southern Californian rep firm is proud of its customer service offerings and the ease of doing business with its team of 25.
July 1, 2024
As we learned about Renco Sales from President Brian Fitzpatrick and Vice President Alice Bihner, the first takeaway was that 2024 marks the company’s 50th year in business.