Jeff MacDowell

Jeff MacDowell is the Executive Director of Luxury Products Group, a decorative plumbing, hardware and lighting buying group. He is a 25 year industry veteran specializing in the decorative kitchen and bath business. He coaches showrooms on service excellence and design optimization. Contact him at jeff@luxuryproductsgroup.com

Showroom Excellence

Managing Shortages

With delays in product shipments and a shortage of showroom employees, we need to get creative to close sales.

June 1, 2021

Jeff MacDowell

No Comments

With delays in product shipments because of the Suez Canal debacle and a shortage of showroom employees, we need to get creative to close sales while using technology to smooth out staffing issues.

Showroom Excellence

Frustration Factor

Labor and lead-time issues continue to plague the showroom industry.

May 3, 2021

Jeff MacDowell

No Comments

I thought this time I would share some recent observations from my limited travels and excessive Zoom meetings.

Showroom Excellence

Pandemic Changes

The impact of COVID-19 will be positive for improved home design.

April 2, 2021

Jeff MacDowell

No Comments

The impact of COVID-19 will be positive for improved home design. Is your showroom staff prepared?

Showroom Excellence

Social Commerce Vs. Brick-and-Mortar

Divert traffic from your physical showroom to your social media pages — and vice versa — to create brand loyalty.

March 8, 2021

Jeff MacDowell

Divert traffic from your physical showroom to your social media pages — and vice versa — to create brand loyalty.

Showroom Excellence

A Digital Strategy

Don’t let imprecise marketing destroy your showroom’s chance for success.

February 1, 2021

Jeff MacDowell

No Comments

I think of the digital experience that most showrooms possess. If that experience were the resume to get the job interview, many of you wouldn’t even get a first call, let alone the job.

Showroom Excellence

10 Things to Think About This Year

This year will be one of transition and transformation in the decorative plumbing showroom industry. Are you ready?

January 4, 2021

Jeff MacDowell

No Comments

I hope you are all safe and healthy at this start of 2021. What a long, strange trip it’s been!

Showroom Excellence

End-of-Year Trends

Luxury shoppers, home renovations and helping out in your community can help you exceed your sales goals.

December 1, 2020

Jeff MacDowell

No Comments

Every time I sit down and write a column or article, I am concerned that by the time it hits the streets, the world will be a different place and the content may be irrelevant.

Showroom Excellence

New Selling Skills

The health and wellness market is booming, and your showroom staff should be educated in selling the kitchen and bath products related to it.

October 31, 2020

Jeff MacDowell

No Comments

The advent of COVID-19 and the amount of misinformation spread by social media and driving up fear has created some tremendous opportunities for sales in our showrooms.