Don’t confuse habits for loyalty. The problem for some companies is they believe they know what customers think and want; in many cases, they don’t. 

STAFDA’s highly anticipated Excellence in Distribution program is a 2.5-day management school designed specifically for professionals in the construction/industrial distribution and supply chain channel allowing attendees to create their own specific agenda.

Younger-generation consumers consider it important for businesses to sponsor regular charitable giving in their communities. If your home services company is aligned with local or national charities, promote your involvement through social media channels. 

In most encounters, the first impression is important. Contractors want to ensure that any team member communicating with clients is perceived as professional and knowledgeable. Richard DiToma discusses how this can be accomplished before and after arriving at the job site.

I recently visited with a friend who runs a large company that includes multiple showroom locations.

If you’re a business owner (actually, you don’t even need to be an owner), the path to profitability includes you. Why?

The new program is an intense management school focused exclusively on wholesale distribution and the supply chain to fill an educational void in the industry.

Your training investment in your technicians will result in positive benefits beyond the financial impact. Trained techs exude confidence, impressing customers with their expertise — leading to fewer callbacks. Service managers can focus on their roles instead of being constant technical advisors, meaning increased job efficiency.

As industry technology evolves and running a home services business becomes more complex, business owners and their teams must get the right training to foster growth and innovation. Business training/coaching provider celebrates its 25 years of helping industry entrepreneurs and their businesses thrive.