Management - Articles - Page 5

CONTRACTOR STORIES

Taking Care of Your Team

Run a company you’d like to work for.

September 2, 2024

Back in November of 2023, I discussed building a team, or at least my approach to building a team. This month, I’d like to cover keeping that team together.

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Performance Management

The 3 Keys to Remaining Relevant

Hint: Change your mindset

August 29, 2024

Howard Coleman

In the March 2024 issue of my monthly newsletter, “MCA Talk,” I began to address the question of remaining relevant...

MOMENTUM BUILDING MARKETING

Share Your Company’s Values Through Well-Written Content

Your home service company needs to provide informative and authentic material that allows your brand values to shine.

August 5, 2024

Heather Ripley

Your company’s ethical standards help guide your employees while giving your customers insight into how you conduct business. A well-planned PR campaign will help craft the right message so everyone knows what makes your company special.

Contractor Profit Advantage

Showing Up When Promised Is Important

Don’t make your business look bad to the consumer and devalue your capability of satisfying and pleasing the consumer.

August 5, 2024

Richard DiToma

Don’t be late when you promise customers that you will be at their location at a certain time. When you are inconsiderate and waste a customer’s time, it looks bad and you may lose that customer.

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Thought Leadership

‘Compete Every Day’

Your success comes down to consistently owning your actions, efforts and attitudes.

August 5, 2024

Jill Imig, PE, EDAC

Take the business competition concept and apply it to yourself: compete with yourself to become a better version of yourself. Jake Thompson’s ‘Compete Every Day’ is truly inspiring, full of great ideas to help you become the best version of yourself.

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Contractor Profit Advantage

Intangible Business Items Come With a Cost

All PHC service contractors incur callbacks and must deal with customer relations and the expenses related to the two.

July 1, 2024

Richard DiToma

Callbacks are an unavoidable part of a PHC service contractor’s business. They may be legitimate concerns such as technician error or manufacturer defect.

Feature

The Advantages of Membership: Renco Sales

This Southern Californian rep firm is proud of its customer service offerings and the ease of doing business with its team of 25.

July 1, 2024

As we learned about Renco Sales from President Brian Fitzpatrick and Vice President Alice Bihner, the first takeaway was that 2024 marks the company’s 50th year in business.

McNeeley View

A Looming Enterprise Risk

Ignore at your peril.

July 1, 2024

Don McNeeley

A leader’s job No. 1 is to identify and navigate what we call enterprise risk. Risk comes in many shapes, sizes and classifications.

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Mentor's Corner

Embracing the New Math: Vulnerability + Mentorship = Success

By opening up, being vulnerable and asking others for help, I could succeed more quickly and create more lasting relationships.

July 1, 2024

We are taught early on that we should have all the answers. From the first days in grade school, having all the answers to the test is — literally — the goal.