At some point in the life of your business, you’ll deal with a crisis that could hurt your company’s reputation.

Digital tools such as artificial intelligence, large language models and generative design have reshaped operational efficiency, sustainability practices and innovation within the mechanical, electrical and plumbing industries.

The construction industry is slow to adopt digital technology to streamline project workflow and processes.

Arriving at the right prices for your home services business to thrive is a matter of proper calculation, not guessing or charging a dollar less than your competitors. Wrong results are always arrived at when numbers are not properly calculated.

Mechanical contractors must continue to deal with the volatility of material prices and the need to keep employees by raising hourly wages. To do so, they need to raise their rates or they won’t be in business anymore.

It was 33 years ago on a blistering cold Friday night in Billings, Mont., when the Grainger emergency service operator notified me that I needed to call a customer immediately. 

It’s an interesting feeling when you’re asked to contribute to a publication you’ve grown up reading, respecting and appreciating. 

If you’re in the business of sales, especially within manufacturers’ rep agencies, you’ve likely heard about customer relationship management (CRM) systems. 

For 40 years, fleet payments haven’t seen much innovation, but that’s begun to change.

A good public relations strategy can attract new employees, which continues to be challenging in the home services business. Your company culture, social media presence, digital reviews and the voices of current employees are used by prospective employees to vet your company.