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Home » Topics » Management

Management
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PE0824_women celebrating business successes.jpg
Thought Leadership

‘Compete Every Day’

Your success comes down to consistently owning your actions, efforts and attitudes.
August 5, 2024
Jill Imig, PE, EDAC
Take the business competition concept and apply it to yourself: compete with yourself to become a better version of yourself. Jake Thompson’s ‘Compete Every Day’ is truly inspiring, full of great ideas to help you become the best version of yourself.


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Contractor Profit Advantage

Intangible Business Items Come With a Cost

All PHC service contractors incur callbacks and must deal with customer relations and the expenses related to the two.
July 1, 2024
Richard DiToma
Callbacks are an unavoidable part of a PHC service contractor’s business. They may be legitimate concerns such as technician error or manufacturer defect.


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Feature

The Advantages of Membership: Renco Sales

This Southern Californian rep firm is proud of its customer service offerings and the ease of doing business with its team of 25.
July 1, 2024

As we learned about Renco Sales from President Brian Fitzpatrick and Vice President Alice Bihner, the first takeaway was that 2024 marks the company’s 50th year in business. 


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McNeeley View

A Looming Enterprise Risk

Ignore at your peril.
July 1, 2024
Don McNeeley

A leader’s job No. 1 is to identify and navigate what we call enterprise risk. Risk comes in many shapes, sizes and classifications.


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Mentor's Corner

Embracing the New Math: Vulnerability + Mentorship = Success

By opening up, being vulnerable and asking others for help, I could succeed more quickly and create more lasting relationships.
July 1, 2024

We are taught early on that we should have all the answers. From the first days in grade school, having all the answers to the test is — literally — the goal.


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Showroom Excellence

Using ChatGPT for Your Showroom

While I am a hardline fan of brick-and-mortar showrooms, I believe that using AI will only help improve the experience.
June 3, 2024
Jeff MacDowell

The more I use ChatGPT, the more I realize the benefits of using artificial intelligence (AI) to help the customer experience.


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Feature

How Technology is Evolving Safety Management

The future of the MEP trades looks safer and more efficient, heralding a new era in the construction industry.
June 3, 2024

Learn how virtual and augmented reality provide risk-free environments, while robotics and drones minimize human exposure to hazardous jobsite conditions.


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Contractor Profit Advantage

Time Is Money

Everything your technicians do before, during and after a service call can translate into dollars.
June 3, 2024
Richard DiToma

Richard DiToma shares his insights on how properly stocking service vehicles with essential materials can help control operational costs and improve efficiency. He highlights the significance of having a well-structured inventory list that includes regularly used items while excluding larger or rarely used items.


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CONTRACTOR STORIES

Livin’ On a Prayer

Ohhh, we’re halfway there!’ Halfway to 2025, that is.
June 3, 2024
Tom Soukup

Tom Soukup explains the importance of carefully reviewing contracts before signing and pushing back on unfair terms; stand firm on your prices and prioritize your bottom line.


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Thought Leadership

Frustrations

In situations where you aren’t connecting with your team, getting to know them personally can help break the tension.
June 3, 2024
Jill Imig, PE, EDAC
Don’t be hesitant to use personal, open-ended questions to break the tension within a project team. You then can re-engage in the project with more patience and perhaps a better understanding of how to resolve differences.


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