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Home » Topics » Management

Management
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TW0422_business-continuity-succession-planning.jpg
Inventory Management

Succession Planning for the Whole Company

It comes down to recognizing a need and inviting the whole team into the process.
April 1, 2022
Jason Bader
No Comments

 In a recent episode of my podcast, the topic of succession came up in the interview. 


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PHC0422_customer-service-rep-dispatcher.jpg
The 7-Power Contractor

Mastering Dispatch from Beginning to End

CSRs, dispatchers and technicians communicating seamlessly is the key to happy customers, more referrals and more profit.
April 1, 2022
Al Levi
No Comments

One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”


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TW0322_new-location-pin-on-map.jpg
Inventory Management

Creating a Buzz Around a New Location

The old ‘Field of Dreams’ sentiment doesn’t fly anymore. In this day and age, if we build it, we better learn how to best promote it.
March 1, 2022
Jason Bader
No Comments

A few weeks ago, I facilitated a discussion of marketing professionals trying to help one of their colleagues provide marketing support for a new location opening. 


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Century HVAC Distributing: Empowering Employees
Feature

Century HVAC Distributing: Empowering Employees

Employee-driven firm prides itself on delivering exceptional customer service.
March 1, 2022
Ruth Mitchell
No Comments

With growth comes opportunity, and Century HVAC Distributing, a wholesale distributor out of Texas, was formed when its parent company, Century A/C Supply, saw an opportunity to help its customers expand their product offerings.


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OSHA Officially Withdraws COVID-19 ETS

OSHA Officially Withdraws COVID-19 ETS

January 25, 2022
No Comments
OSHA has withdrawn the COVID-19 Emergency Temporary Standard on vaccine mandates as an enforceable emergency temporary standard.
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Coburn Supply Co. Honors Long-Serving Retiree

Coburn Supply Co. Honors Long-Serving Retiree

January 4, 2022
No Comments
In October, Coburn's honored General Manager Bill Geyser who retired after 46 years of service with the company.
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Coburn Supply Co. Announces Leadership and Personnel Changes

Coburn Supply Co. Announces Leadership and Personnel Changes

January 4, 2022
No Comments
The has made changes to its personnel and leadership in the Southwest Louisiana and Texas markets.
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ACCA Announces 2021 Service Manager of the Year

ACCA Announces 2021 Service Manager of the Year

December 10, 2021
No Comments
Michael Barone of Encon Mechanical in Ocean Township, New Jersey, has been named ACCA's 2021 Service Manager of the Year.
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BDR Announces Territory Manager Consulting Skills Training Series

BDR Announces Territory Manager Consulting Skills Training Series

November 8, 2021
No Comments
The high-level training classes empower HVAC territory managers to develop industry-leading strategies and skills.
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OSHA Issues Highly Anticipated COVID-19 ETS

OSHA Issues Highly Anticipated COVID-19 ETS

November 5, 2021
No Comments
The Occupational Safety & Health Administration (OSHA) has issued an Emergency Temporary Standard (ETS) on COVID-19.
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