When homeowners have a plumbing issue, they don’t want plumbers to waste time looking for things in their trucks. Make sure they have 80 percent of what they need for 80 percent of their customers. Al Levi has some tips for doing that.
Business owners need to keep track of many things to keep their entrepreneurial dreams alive. Knowing how tangible and intangible costs affect your pricing and your profit margin is critical for any home services contractor.
For home service contractors, making a service call incurs many costs to the business. What if the customer decides not to have the work done? Charging a minimum service charge fee can alleviate the contractor’s financial burden.
It seems as if the days of after-hours emergency services are gone for home services businesses. The primary reason is a lack of qualified technicians and business owners wanting to keep existing techs happy. However, what about keeping customers happy?
A few months ago, I worked with a client who felt he had neglected certain aspects of his company. He spent the last year heavily focused on sales and marketing, particularly driving an e-commerce platform.
When customers or potential customers call you about an HVAC or electrical service, but you only do plumbing work, make sure you have a network of first-class HVAC-only and electric-only contractors to recommend.