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Home » Topics » Management

Management
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Digital Exclusive: Seven Ways to Strengthen Communication with Techs in the Field

Digital Exclusive: Seven Ways to Strengthen Communication with Techs in the Field

July 24, 2019
Improve communication with your team with this advice from a former HVAC tech.
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Unified Group Talks Identifying, Managing Risks During Safety Forum

Unified Group Talks Identifying, Managing Risks During Safety Forum

July 23, 2019
Hot topics included the aging workforce, ways to handle an injury after it happens, navigating accident investigations and the benefits of safety training and injury prevention programs.
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ServiceTitan Launches New Pro Products 2

ServiceTitan Launches Marketing Pro and Phones Pro

July 17, 2019
The company believes the two new add-on products will take home services businesses to the next level.
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Digital Exclusive: The Cost of Construction Mistakes

Digital Exclusive: The Cost of Construction Mistakes

July 10, 2019
The effort of re-doing something performed incorrectly the first time, aka Rework, is one of the main drivers of unnecessary costs and headaches in the industry, affecting every building project.
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TDIndustries Recognized for Diversity Efforts

TDIndustries Recognized for Diversity Efforts

July 10, 2019

TD has long valued and understood diversity and gender equality in its workforce, including trades, the field, senior leadership, and all areas of the organization. 


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GRAFF Welcomes Stephanie Muraro Gust as North American Marketing Manager

GRAFF Welcomes Stephanie Muraro Gust as North American Marketing Manager

July 8, 2019
In her new role, Muraro Gust is tasked with leading the company's strategic brand initiatives across market sectors.
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Feature

Customer Empowerment is Key to Repeat Business

Create an environment that lets your customers subconsciously recognize they are in control.
July 8, 2019
Customers want to be in control and it has to be their idea. Telling someone they are empowered still leaves you in control. Now, let’s create an environment that empowers the customer. 
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Inventory Management

Service Sets the Ceiling

Make sure you can back up your commitment and the customer is willing to pay for it.
July 3, 2019
Jason Bader
Let’s face it; the notion of product exclusivity is nearing extinction.
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Business Management

Customer Catalogs

Don’t put all your eggs into the e-commerce basket; the majority of your business does not come from the Internet.
July 3, 2019
Rich & Jen Schmitt
Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.
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PowerChats Announces Latest Software Advances

PowerChats Announces Latest Software Advances

June 29, 2019
The AI-powered chat provider's new real-time alerts and texting features give home service business owners more capability for connecting with customers.
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