O’Neill has more than 20 years' experience in a variety of sales management positions.

Many manufacturers open up direct sales to counter a competitive threat or serve a channel that distributors are not interested in pursuing. However, if they do so without researching their channels and end users, and lack a solid financial evaluation of the channel costs, their efforts are usually unsuccessful.

One of the biggest components of customer service is having the right stuff at the right place and at the right time. Use your distribution software package to ensure your customers’ most-used items are well-stocked.

By connecting with your target audience, keeping brand vision consistent and communicating effectively with your clients, you shape the entire customer experience online, in-store and in-home.

Let’s explore ways we can combine cool digital options with sound training practices to enhance learning.

Charging $85/tech hour does not make sense (or dollars and cents). But not knowing your true cost of operation and the proportionate hourly cost is insane. Identifying and calculating your true cost per tech hour varies dependent upon tech abilities and geographic locations. 

The company has promoted the two senior managers to vice president positions for commercial and industrial sales.

Healthcare construction is an essential and permanent aspect of modernizing facilities and staying competitive, and it represents a growing opportunity for many contractors.