Paula Bowe, vice president of Sales & Marketing at Josam Company

The training and coaching company has selected Ripley PR to elevate its brand among residential HVAC, plumbing and electrical service businesses.

An exclusive ACCA membership rate has been established so more ACCA members can help mitigate risk in their companies.

Last month, I shared tips for keeping your office team busy when the phones aren’t ringing. This month, let’s explore what to do with your field technicians when there aren’t any calls on the board. 

For the past 11 years, I’ve owned Blue Planet Plumbing, in Asheville, North Carolina, but I entered the plumbing trade at the early age of 17. It all started in 1992, on a hot summer night after clocking out at 2 a.m. after working a 17-hour shift at a popular chain restaurant for minimum wage pay of $4.25 an hour.  

Before you read anything else, take another look at our cover. Or any pictures included with this feature. What do you think of those colors? Teal. Orange. Yellow. 

So much has been written and said about how to work with the millennial worker that we seem to have glossed over the generation that preceded them — the proud men and women of Generation X.

As we enter 2020, we hope you will forgive a little walk down memory lane for us. As we write this, almost exactly 15 years ago, Rich and his dad (Grandpa Joe Schmitt) were writing their last column together.

Ellen Rohr, of ZOOM Drain and Bare Bones Biz