Ellen Rohr

Ellen Rohr is president of the franchise company, ZOOM Drain, www.zoomdrain.com, and offers "in the trenches" insights to contractors and family business owners. Reach her at (417) 753-1111 or ellen@ellenrohr.com. For free business tips, problem-solving webinars, money-making tools and lots of love, visit www.ellenrohr.com.

Business Uncomplicated

Training Basics

From old school to leading edge — what always works.

June 4, 2019

Ellen Rohr

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Let’s explore ways we can combine cool digital options with sound training practices to enhance learning.

Business Uncomplicated

Women in Plumbing: A New Voice

The story of how Pamela Belyn went from law books and contracts to owning purple steel-toed boots and a drain/sewer-cleaning business.

May 7, 2019

Ellen Rohr

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The story of how Pamela Belyn went from law books and contracts to owning purple steel-toed boots and a drain/sewer-cleaning business.

Business Uncomplicated

Little Kids and the Family Business

Take your kids to work and teach them about entrepreneurship — and make it fun!

April 3, 2019

Ellen Rohr

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Take your kids to work and teach them about entrepreneurship — and make it fun!

Business Uncomplicated

Customer Recovery

Develop a process to prepare your team for the inevitable bumps on the road to great customer service.

March 4, 2019

Ellen Rohr

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Develop a process and prepare your team for the inevitable bumps on the road to great customer service.

Business Uncomplicated

First Day on the Job

Let’s consider what we can do to engage our new hires right from the start.

February 4, 2019

Ellen Rohr

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If we want to attract and develop great talent, let’s consider what can we do engage our new hires right from the start.

Business Uncomplicated

Crystal Ball Gazing

My business predictions for contractors in 2019.

January 5, 2019

Ellen Rohr

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Why we do what we do transcends product and process. How we do what we do is changing. Ready to embrace new ways to achieve your goals and succeed in the PHCP industry?

Business Uncomplicated

The Power of Tidy

A cleaned and organized shop makes you feel lighter — and gives your business a professional look.

December 5, 2018

Ellen Rohr

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Once you’ve thoroughly cleaned up your shop, there’s a transformative moment with the power to change your behaviors.

Business Uncomplicated

The Ride-Along, Part 2

Ten tips to make the most of your windshield time, and when you are on the job together.

November 6, 2018

Ellen Rohr

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Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

Business Uncomplicated

The Ride-Along, Part 1

Help your team members be successful and reach their goals.

October 8, 2018

Ellen Rohr

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Do you ride along with your techs on a regular basis? When I hear a contractor say, “My techs always (do something, such as wear booties, offer financing, refer to the customer by Mr./Ms.),” I think, “You have no idea what they are doing on every call.”