Management - Articles - Page 11

Construction Technology

Executive Project Reviews: Helping Projects Move from Risk to Recovery

Use this process to identify risk and address it using a collaborative, actionable approach that ultimately keeps everyone out of harm’s way.

September 5, 2022

James Miller

If a project seems at financial risk, it’s crucial to evaluate the project and focus on discussing the known risks, challenges and opportunities. Make sure to follow up and ensure the recovery plan is moving forward.

Showroom Excellence

Sourcing Product and Keeping Customers

If you send potential clients to an e-commerce site to buy a product you don’t have, they will continue to purchase product online.

September 5, 2022

Jeff MacDowell

As with any sales opportunity, selling to showroom customers hinges on the experience. That experience is tainted if you don’t have something the customer wants.

Inventory Management

Developing an Inside Sales Program

A well-trained inside salesperson is flexible and can move between sales strategies on a daily basis.

September 5, 2022

Jason Bader

An inside sales team can find new revenue for your company by reaching out to dormant account holders and promoting dormant product categories.

Momentum Building Marketing

Responding to Online Reviews

Staying professional and responding quickly will show customers you care about their concerns, translating into repeat business.

August 5, 2022

Heather Ripley

Most consumers use online reviews as part of their research on local businesses to decide where to spend their money.

Contractor Profit Advantage

Understanding Proper Price Calculation of Additional Tasks

A travel time expense when those tasks are to be performed during the initial service call visit shouldn’t be included in the job price.

August 5, 2022

Richard DiToma

Many times contractors are asked to perform additional tasks during a service call, or the technician uncovers a problem that must be fixed.

Feature

Serving Customers During a Time of Inflation

Understanding how we can deliver value in today’s market will be the largest opportunity for contractors to differentiate themselves.

July 4, 2022

The COVID-19 pandemic has changed the construction market for the next few years.

Goettl CEO Ken Goodrich Debuts "The E-Myth HVAC Contractor" Book

October 17, 2019

In "The E-Myth HVAC Contractor," Goodrich shares successful business lessons from managing finances, key drivers for revenue streams, customer service, and more.

Digital Exclusive: Reducing Labor Waste with Short Interval Scheduling

August 7, 2019

By improving your planning and scheduling methods, costly waste can be greatly reduced or eliminated entirely.

Digital Exclusive: Seven Ways to Strengthen Communication with Techs in the Field

July 24, 2019

Improve communication with your team with this advice from a former HVAC tech.

Business Management

Customer Catalogs

Don’t put all your eggs into the e-commerce basket; the majority of your business does not come from the Internet.

July 3, 2019

Rich & Jen Schmitt

Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.