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Success in the plumbing, heating and cooling industry hinges on both technical expertise and exceptional customer service. Columnist Richard DiToma emphasizes the importance of first impressions, particularly during initial phone interactions.
Mixing old-school customer service with emerging trends, read what’s trending with customers at Granite Bay Plumbing Gallery.
February 3, 2025
Jason Craig, the founder and owner of Granite Bay Plumbing Gallery, first launched Sierra Plumbing Supply in Grass Valley, California, in September 1994.
The manufacturer added nine new Ambassadors and two All-Star Ambassadors to its award-winning social media program, which continues to expand its impact.
NKBA is proud to
announce three significant leadership appointments as part of its strategic vision to foster innovation,
expand globally, and elevate KBIS, the industry’s premier trade show.
Through the Strategic Partner program, Ripley PR becomes a preferred public relations vendor for Nexstar’s more than 1,000 members within the residential HVAC, Plumbing and Electrical trades.
Celebrating five years of impact, the most anticipated home service virtual event is back to provide tens of thousands of pros with tested strategies to build, run, and grow best-in-class businesses.
No, I disagree; it’s all about the people. One of my very favorite songs was sung by Barbara Streisand and the lyrics that resonated with me are: “People who need people are the luckiest people in the world.”
Many people get marketing and public relations confused. Marketing and advertising are necessities for all businesses to get their name and services out to the buying public.