Alexander has been involved in marketing within the heating, plumbing and solar industry for more than 18 years. 

AD’s eCommerce Solutions team welcomed more than 350 attendees across eight divisions and two countries to its fourth eCommerce Summit.

This year is an opportunity for you to change for the better, whatever that may be for your situation. If you’re going through a challenging time, as hard as it may be, I encourage you to embrace this chapter. If you are riding high on success, embrace it and share it with others.

Lehtinen joined Oatey in 2017 as director of marketing, bringing nearly 20 years of experience in sales, marketing and brand management.

Regardless of whether you are a sole owner, partner or employee of the business that pays you for your labors, your attitude is vital to your future.

By country, same-store sales of members in the United States grew 4 percent, Canada same-store member sales were up 3 percent and Mexico same-store sales decreased by 15 percent.

By adding public relations to your marketing toolkit, you raise awareness of your brand and make it more likely that customers will choose you when they need help.

Today, the only selling point is an exceptional, over-the-top customer experience executed with empathy, respect and honesty.

If we want our people to perform at a high level, we must show others how to remove obstacles. We must give our people the latitude to make operational decisions. We must make the goal, not the path, the most important principle in our success.

Being busy in a successful operation is quite different from being busy due to days of screw-ups and fire drills. There still seem to be some wholesalers who are surprised and feel the need to celebrate when they can ship a standard stock order — complete, without errors and delivered as promised.