One of the biggest components of customer service is having the right stuff at the right place and at the right time. Use your distribution software package to ensure your customers’ most-used items are well-stocked.

By connecting with your target audience, keeping brand vision consistent and communicating effectively with your clients, you shape the entire customer experience online, in-store and in-home.

Wholesale distributors know that having all the products to complete your customer’s project is essential for complete customer satisfaction.

In April, Jen attended Epicor Software Corp.’s Insights user conference as the company’s guest at the Mandalay Bay in Las Vegas. Due to Epicor’s great hospitality, Jen is already campaigning with Rich to attend in his place again next year.

Now and then, courts decide unexciting, predictable cases that illustrate fundamental concepts of black-letter, “hornbook” law. These cases are not novel, earthshattering or groundbreaking.

Let’s explore ways we can combine cool digital options with sound training practices to enhance learning.

Charging $85/tech hour does not make sense (or dollars and cents). But not knowing your true cost of operation and the proportionate hourly cost is insane. Identifying and calculating your true cost per tech hour varies dependent upon tech abilities and geographic locations. 

As much as 40 percent to 50 percent of a building’s energy is contained in sewage and literally goes down the drain every day.

This month we will cover some of what has been happening in the industry. We start with a review of the ISH trade show in Germany and then cover the recent and upcoming events at ASSE, ASHRAE and ASME. 

ADEY Senior Sales Manager and Water Treatment Specialist Andrew Lapinsky covers how glycol protects systems, the amount needed for optimal efficiency, and more.