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During a conversation with a plumbing contractor (I’ll refer to as Tip) who called me he told me about a fellow plumbing contractor who is a friend of his.
There is no difference between a service tech performing residential services or commercial services. It costs your business money, which must be recovered from your clientele.
Tom owns a plumbing, heating and cooling service contracting business in a town of about 50,000 people. Dick and Harry are his techs. All three were able PHC techs who could take care of Tom’s clientele’s service requests for their PHC systems.
In the PHC industry, contractors sell the time it takes to perform tasks for consumers. Therefore, it is crucial to know how much one tech hour costs in your company to accurately determine your cost to perform a task. You then have a base point from which to add your profit to that cost.