How To

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Customer Service Never Goes Out of Style

In a world where customers have every opportunity to avoid interacting with people, they still choose to pick up the phone.

April 30, 2023

Looking at 2023, customer service is going to continue to be vital, if you own a home service company.

Dsitribution Strategy

Fewer Customers is Never Better, Even to ‘Optimize Profitability’

Pricing and cost-to-serve experts mean well, but losing customers is not the way to grow a business.

April 3, 2023

No distributor branch, call center or distribution center operates with a predictable, steady stream of business. Instead, activity rises and falls, often unpredictably.

Inventory Mamagement

Tips to Improve Engagement at Sales Meetings

Focus on purpose, topic diversity and leadership roles to eliminate confusion and invite participation during these weekly discussions.

April 3, 2023

Jason Bader

Sales meetings are a natural part of all distribution organizations. It is what our charter states — we sell stuff to others.

MOMENTUM BUILDING MARKETING

What Makes Your Company Different?

A deep understanding of your market and your competition helps you determine what qualities your business possesses that they don’t.

April 3, 2023

Heather Ripley

When you Google “plumber” or “HVAC repair” and your city’s name, chances are you’ll come up with a long list of companies matching that description in your community.

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The 7-Power Contractor

What is your Contracting Business’ ‘Unfair Advantage’?

List 10 things that set your company apart from your competitors to help explain your expertise and value to prospective customers.

April 3, 2023

Al Levi

What do you say when people ask why they should use your company for plumbing-heating-cooling service? Don’t wing it; write down your reasons and share them with your employees. Incorporate them in your marketing materials for a consistent message.

Contractor Profit Advantage

Refute Employee Misconceptions Regarding Your Prices

The proper perspective on numbers can help techs understand the real costs of business.

April 3, 2023

Richard DiToma

When your technicians believe you are rich because of the prices you charge, it’s up to you to educate them about how your business is run and how the hours they work contribute to the company’s profitability.

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Heat Pumps as Water Heaters?

Here’s the why and the how.

April 3, 2023

Decarbonization is driving the movement to electrification and away from fossil fuels. This includes water heaters; plumbing professionals must understand heat pump water heaters, electric resistance units and combination units.

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The Future is Flushing: The Key to Safe Hospital Water

Water flowing under a regimented schedule helps with patient safety by reducing the risk of waterborne pathogens.

April 3, 2023

Water stagnation in piping because of low or no occupancy offers the perfect breeding ground for Legionella and other waterborne pathogens. For hospitals, it is a critical issue affecting patient health and safety. Read on to discover how regularly flushing lines with water can mitigate the issue.

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Legionella In Our Water: What We Can Do About It

Guidance on the tools and knowledge needed to mitigate the potential of this dangerous bacterium’s growth

April 3, 2023

Plumbing designers and engineers will have the tools and knowledge to mitigate the potential of Legionella growth if they implement the correct actions and abide by relative regulations.