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When customers call with an emergency — especially after business hours — you need a system to determine if it truly is an urgent situation. If it is, how do you determine what technician to send? An option to control after-hours chaos is to give that privilege to service agreement program members.
PMI applauds the House of Representatives, which voted 357 to 70 on Jan. 31 to approve H.R. 7024, the Tax Relief for American Families and Workers Act of 2024.
Richard joins the latest episode of our podcast to discuss Dan's recent behind-the-scenes visit to the "This Old House" set, as well as his journey through the industry and how he helped popularize radiant floor heat!