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With a passion for both plumbing and teaching, Thomas Hicken—aka “Plumber-Tom”—is reshaping apprenticeship education through hybrid learning, hands-on mentorship, and code-focused YouTube content, proving that trades education can be as innovative as the work itself.
By understanding true operational costs and confidently setting prices above those costs, contractors can ensure their businesses remain profitable and sustainable.
Tune in as Khadija discusses what it means to lead the oldest Black-owned plumbing business in Georgia; her impressive NCAA career and how she utilizes her coaching skills with the staff at Head's; the importance of representation in the trades; and more!
From flashlight-holding kids to third-generation leaders, the Head family’s story is more than plumbing — it’s a legacy of resilience, representation, and redefining what it means to build a business that serves, inspires, and lasts.
Travis owns T.A.P. Plumbing And Heating in Bristol, Connecticut, and shares his 26-plus years of residential, commercial and industrial plumbing experience to thousands of Instagram followers.
A thoughtful reader email sparks a deeper look into how customer feedback — both good and bad — can guide contractors toward excellence, while offering smart strategies for dealing with difficult clients and protecting your business.