Knowledge, skills and performance excellence are essential for home services companies. However, understanding and accurately calculating tangible and intangible operational costs is vital for setting correct selling prices  — and achieving the desired profit margin. 

The company was founded in Michigan and provides professional plumbers with dependable, durable products they can trust.

Contractors must understand business costs and how to turn a profit to succeed. To accomplish this, columnist Richard DiToma says that technicians must be trained to deliver excellent service and gain customer trust.

Honoring those who have dedicated their careers to enriching the lives of plumbing students, the Plumbing-Heating-Cooling Contractors—National Association (PHCC) named Michael Carter its 2024 Plumbing Instructor of the Year.

OK, admit it. How often have you heard plumbing and drain cleaning pros blame customers for them not completing their work on time – or for simply not completing their work in a professional manner?

Columnist Richard DiToma discusses the challenges that plumbing and heating contractors face in their business operations, particularly related to rising fuel costs, inflation, customer relations and profitability.

On his Instagram page @alan_carlson, Alan shares content that showcases his daily work in the field, teaching and assisting other tradespeople along the way.

Cassidy discussed women in the skilled trades and how her organization introduces young girls to the industry.