Columnist Richard DiToma explains how unapplied labor, or nonbillable hours, affects profitability and emphasizes the need for contractors to understand their maximum potential revenue-producing hours.

NIBCO has announced its partnership for Season five of American Plumber Stories, a docuseries that serves to inspire, educate and entertain both current and future members of the plumbing industry.

Knowledge, skills and performance excellence are essential for home services companies. However, understanding and accurately calculating tangible and intangible operational costs is vital for setting correct selling prices  — and achieving the desired profit margin. 

The company was founded in Michigan and provides professional plumbers with dependable, durable products they can trust.

Contractors must understand business costs and how to turn a profit to succeed. To accomplish this, columnist Richard DiToma says that technicians must be trained to deliver excellent service and gain customer trust.

Honoring those who have dedicated their careers to enriching the lives of plumbing students, the Plumbing-Heating-Cooling Contractors—National Association (PHCC) named Michael Carter its 2024 Plumbing Instructor of the Year.

OK, admit it. How often have you heard plumbing and drain cleaning pros blame customers for them not completing their work on time – or for simply not completing their work in a professional manner?