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Feature

How Plumbers Can Thrive Amidst Advancing Technology

While personal connections remain unbeatable, technology can still enhance customer service.
September 2, 2024

While the core competencies for home service contractors remain almost untouchable, there are some advancing technologies that complement the industry and can even strengthen it. 


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Contractor Profit Advantage

To Be the Best, You Must Be the Best

Your weapon is the prowess of your technical ability. Your armor is your business acumen.
September 2, 2024
Richard DiToma

Like ancient gladiators, contractors must exhibit weapons  (technical prowess) and armor (business acumen) to succeed. Understanding true costs, pricing services properly and running a business profitably will win the day. 


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World Plumbing Council Announces 2024 Scholarships

August 21, 2024

The application deadline for each scholarship is Sept. 30, 2024.


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Pfister Faucets Unveils Season 5 of American Plumber Stories

August 15, 2024

Pfister Faucets continues its celebrated docuseries.


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PHCN0824_plumber at customer's home.jpg
Contractor Profit Advantage

Showing Up When Promised Is Important

Don’t make your business look bad to the consumer and devalue your capability of satisfying and pleasing the consumer.
August 5, 2024
Richard DiToma

Don’t be late when you promise customers that you will be at their location at a certain time. When you are inconsiderate and waste a customer’s time, it looks bad and you may lose that customer. 


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Watts Announces eLearning Challenge as Part of National Backflow Prevention Day Celebration.jpg

Watts Announces eLearning Challenge as Part of National Backflow Prevention Day Celebration

July 25, 2024

In celebration of National Backflow Prevention Day on August 16, Watts has announced a special eLearning challenge.


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Registration Opens for PMI24 Manufacturing Success Conference

July 24, 2024

Plumbing Manufacturers International has opened registration for the PMI24 Manufacturing Success Conference, to be held from Nov. 4-7 at the InterContinental Buckhead Atlanta hotel. 


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Celebrate National Backflow Prevention Day with Watts

July 16, 2024

National Backflow Prevention Day, Aug. 16, celebrates backflow prevention and cross-connection control and those who install, maintain, and test backflow preventers.


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Bradford White Supports Philabundance in Fight Against Hunger .jpg

Bradford White Supports Philabundance in Fight Against Hunger

July 12, 2024

Several employees recently spent time volunteering at the Philabudance hunger relief center in Philadelphia, an organization dedicated to helping families across the region who are facing food insecurity.


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PHCN0724_plumber working under kitchen sink.jpg
Contractor Profit Advantage

Intangible Business Items Come With a Cost

All PHC service contractors incur callbacks and must deal with customer relations and the expenses related to the two.
July 1, 2024
Richard DiToma
Callbacks are an unavoidable part of a PHC service contractor’s business. They may be legitimate concerns such as technician error or manufacturer defect.


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