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PHCN0824_plumber at customer's home.jpg
Contractor Profit Advantage

Showing Up When Promised Is Important

Don’t make your business look bad to the consumer and devalue your capability of satisfying and pleasing the consumer.
August 5, 2024
Richard DiToma

Don’t be late when you promise customers that you will be at their location at a certain time. When you are inconsiderate and waste a customer’s time, it looks bad and you may lose that customer. 


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Watts Announces eLearning Challenge as Part of National Backflow Prevention Day Celebration.jpg

Watts Announces eLearning Challenge as Part of National Backflow Prevention Day Celebration

July 25, 2024

In celebration of National Backflow Prevention Day on August 16, Watts has announced a special eLearning challenge.


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Registration Opens for PMI24 Manufacturing Success Conference.jpg

Registration Opens for PMI24 Manufacturing Success Conference

July 24, 2024

Plumbing Manufacturers International has opened registration for the PMI24 Manufacturing Success Conference, to be held from Nov. 4-7 at the InterContinental Buckhead Atlanta hotel. 


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Celebrate National Backflow Prevention Day with Watts.jpg

Celebrate National Backflow Prevention Day with Watts

July 16, 2024

National Backflow Prevention Day, Aug. 16, celebrates backflow prevention and cross-connection control and those who install, maintain, and test backflow preventers.


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Bradford White Supports Philabundance in Fight Against Hunger .jpg

Bradford White Supports Philabundance in Fight Against Hunger

July 12, 2024

Several employees recently spent time volunteering at the Philabudance hunger relief center in Philadelphia, an organization dedicated to helping families across the region who are facing food insecurity.


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PHCN0724_plumber working under kitchen sink.jpg
Contractor Profit Advantage

Intangible Business Items Come With a Cost

All PHC service contractors incur callbacks and must deal with customer relations and the expenses related to the two.
July 1, 2024
Richard DiToma
Callbacks are an unavoidable part of a PHC service contractor’s business. They may be legitimate concerns such as technician error or manufacturer defect.


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Watts Celebrates May Beer Bundle Winners and Announces New Summer Prizes.jpg

Watts Celebrates May Beer Bundle Winners and Announces New Summer Prizes

June 24, 2024

As part of its 150th anniversary celebrations, Watts has announced the winners of the May "Beer Bundle" sweepstakes.


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Hiller Plumbing, Heating, Cooling & Electrical Receives Ninth Consecutive Ruud Top Pro Partner Award.jpg

Hiller Plumbing, Heating, Cooling & Electrical Receives Ninth Consecutive Ruud Top Pro Partner Award

June 18, 2024

This designation is determined based on quality of work, verified customer feedback, and volume of exceptional installations and repairs.


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Watts Sales Reps Celebrate 150th Anniversary on the 150th Day of the Year.jpg

Watts Sales Reps Celebrate 150th Anniversary on 150th Day of the Year

June 7, 2024

On May 29th, the 150th day of the year, Watts’ independent sales representative agencies across the USA and Canada celebrated 150th Day, marking the latest celebration in the company’s yearlong 150th anniversary festivities.  


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PHCN0624_money flowing from clock-time is money.jpg
Contractor Profit Advantage

Time Is Money

Everything your technicians do before, during and after a service call can translate into dollars.
June 3, 2024
Richard DiToma

Richard DiToma shares his insights on how properly stocking service vehicles with essential materials can help control operational costs and improve efficiency. He highlights the significance of having a well-structured inventory list that includes regularly used items while excluding larger or rarely used items.


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