Customer satisfaction can be a key reason why a company succeeds in any business. DDI Systems has realized this and has created a platform to help distributors. 

In 2016, Rinnai Corp. a manufacturer of tankless gas water heaters, was in search of a visionary leader to move the company forward and upward.

Today’s distributors fight a war on three fronts. First, there’s competition for labor. It’s tough to find good people to work at a counter or in a warehouse. Once hired, how do you retain them? 

While sales may require a fair bit of confidence, there are times when that behavior becomes detrimental to the team.

As online New Age competitors grow, we believe many firms will undergo a rationalization of sales and location services as price falls.

At the end of May, Rich attended Epicor Software Corp’s Insights user conference as Epicor’s guest at the Gaylord Opryland Resort in Nashville. Epicor delivers business software solutions into the manufacturing, distribution, retail and services industries. 

The need a Master Distributor fills in the channel, and one company’s mission of delivering more than just product.

In the previous parts of this series, we’ve reviewed competitive changes wrought by e-commerce outside of traditional distribution.

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