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Home » Topics » Management

Management
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NIBCO Announces Promotion of Dawn Bloch 1 to Vice President, Customer Engagement

NIBCO Announces Promotion of Dawn Bloch to Vice President, Customer Engagement

June 8, 2022
No Comments
In her new role, Bloch will oversee the marketing communications department in addition to continuing to manage business development and customer service.
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Inventory Management

Keeping Your Options Open: Working with Master Distributors

The more I write about master distribution, the more I realize how important this segment is to the supply chain.
June 3, 2022
Jason Bader
No Comments

) For some wholesale distributors, master distributors are seen as a threat. In reality, master distribution is an important segment in the supply chain as it levels the playing field between large and small distribution firms. 


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The New Flat Rate Propels Home Service Businesses Into the Future with Business Uncensored

The New Flat Rate Propels Home Service Businesses Into the Future with Business Uncensored

May 31, 2022
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The price generating software company helps owners sharpen business practices with proven strategies at annual event.
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The McNeeley View

Battle Fatigue

‘When Leaders Must Lead …’
May 1, 2022
Don McNeeley
No Comments

In the year ahead, let’s be the leaders that we are expected to be. Let us demonstrate our conviction, confidence, character and, above all else, compassion.


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Inventory Management

From Peddler to Prospector: The Changing Role of Outside Sales

Field salespeople should focus on tasks that generate revenue; shift customer service-type tasks to inside teams.
May 1, 2022
Jason Bader
No Comments

Your organization is best served with distinct outside and inside sales roles. 


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Inventory Management

Succession Planning for the Whole Company

It comes down to recognizing a need and inviting the whole team into the process.
April 1, 2022
Jason Bader
No Comments

 In a recent episode of my podcast, the topic of succession came up in the interview. 


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The 7-Power Contractor

Mastering Dispatch from Beginning to End

CSRs, dispatchers and technicians communicating seamlessly is the key to happy customers, more referrals and more profit.
April 1, 2022
Al Levi
No Comments

One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”


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Inventory Management

Creating a Buzz Around a New Location

The old ‘Field of Dreams’ sentiment doesn’t fly anymore. In this day and age, if we build it, we better learn how to best promote it.
March 1, 2022
Jason Bader
No Comments

A few weeks ago, I facilitated a discussion of marketing professionals trying to help one of their colleagues provide marketing support for a new location opening. 


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Century HVAC Distributing: Empowering Employees
Feature

Century HVAC Distributing: Empowering Employees

Employee-driven firm prides itself on delivering exceptional customer service.
March 1, 2022
Ruth Mitchell
No Comments

With growth comes opportunity, and Century HVAC Distributing, a wholesale distributor out of Texas, was formed when its parent company, Century A/C Supply, saw an opportunity to help its customers expand their product offerings.


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OSHA Officially Withdraws COVID-19 ETS

OSHA Officially Withdraws COVID-19 ETS

January 25, 2022
No Comments
OSHA has withdrawn the COVID-19 Emergency Temporary Standard on vaccine mandates as an enforceable emergency temporary standard.
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