Best Practices - Articles - Page 32

OSHA Clarifies Position on Employer Safety Incentive Programs, Post-Incident Drug Testing

October 17, 2018

Employers are still permitted to implement safety incentive programs and require post-incident drug testing, provided that the actions are taken to promote workplace safety and health and not to penalize employees for reporting work-related injuries or illnesses.

ACCA Launches Financial & Operating Performance Survey

October 11, 2018

Summary will provide comparative benchmarking information for contractors to compare their businesses performance against a national pool of contractors.

Aquatherm Announces ‘TechTV’ Series

October 8, 2018

Upcoming TechTV video topics will include flanging with Aquatherm, Aquatherm and compressed gases, oxidative resistance testing and more.

Your Business

Fantasy Hire

If only hiring good plumbers was as exciting as fantasy football.

October 8, 2018

Sean McCormack

One of my favorite times of the year, when the calendar hits Aug. 1 and we know summer is starting to wind down and the kids are going back to school in less than a month.

Contractor Profit Advantage

Business is Like a Football Game

Creating a profitable, successful company requires a fiscally responsible game plan.

October 8, 2018

The NFL football season is upon us. Your personal and business life is like a football game. In

Business Uncomplicated

The Ride-Along, Part 1

Help your team members be successful and reach their goals.

October 8, 2018

Ellen Rohr

Do you ride along with your techs on a regular basis? When I hear a contractor say, “My techs always (do something, such as wear booties, offer financing, refer to the customer by Mr./Ms.),” I think, “You have no idea what they are doing on every call.”

Inventory Management

Who is Watching Over Operations?

Assign responsibility, then determine realistic goals based on customer needs.

October 5, 2018

Jason Bader

Lack of operational oversight is a glaring problem in the distribution industry.

Plumbing & Showrooms

The Power of Reviews

Engaging with your current customers online can help with your potential customers’ buying habits.

October 5, 2018

Stephanie Azran

Reviews can be the deciding factor not only for a product, but where a consumer chooses to buy it.

Showroom Excellence

Dealing with Online Reviews

Whether positive or negative, take the high road when responding online.

October 5, 2018

Jeff MacDowell

In today’s mobile environment, online reviews about products and companies can be a deciding factor when making a purchase. Dealing with them appropriately is made even more challenging because it’s an issue that can change by the minute.

Business Management

Leadership Role of Supervisors

These company coaches provide immediate and consistent guidance so the entire team can benefit.

October 5, 2018

Rich & Jen Schmitt

There is a company, not in our industry, that has moved to a new organizational form with no supervisors. We will not name the company, as the information is mostly gathered from the Internet and as with most online information, some may be accurate while some may not.