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Watts Celebrates 150th Anniversary with Bell Ringing at New York Stock Exchange.jpg

Watts Celebrates 150th Anniversary with Bell Ringing at New York Stock Exchange

May 9, 2024

Watts Water Technologies rang the closing bell at the New York Stock Exchange on Monday, May 6, 2024, in celebration of its 150th anniversary.


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ISH China & CIHE 2024 to Feature Prominent Brands and Innovative HVAC Technologies.jpg

ISH China & CIHE 2024 to Feature Prominent Brands and Innovative HVAC Technologies

May 9, 2024

Recognized as a leading HVAC event, the exhibition will introduce the latest developments in HVAC products and technologies, enabling participants to leverage the opportunities presented by China's clean energy policies.


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Oatey Co. Presents New Century Sales Owner Rick Portt with Bob Bender Legacy Award.jpg

Oatey Co. Presents New Century Sales Owner Rick Portt with Bob Bender Legacy Award

May 7, 2024

The award is given to a manufacturer’s representative who exemplifies the legacy and winning spirit of the late Bob Bender, a trailblazing member of the Oatey sales organization for more than 40 years.


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AD Reports Record Sales in First Three Months of 2024.jpg

AD Reports Record Sales in First Three Months of 2024

May 7, 2024

AD reports that member sales in the first three months of 2024 hit a record $19.5 billion, a 7% increase across AD’s 14 divisions and three countries.


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Rich-Tomkins Company Celebrates Milestone 1.jpg

Rich-Tomkins Company Celebrates Milestone

May 6, 2024

The Rich-Tomkins Company proudly celebrated a remarkable milestone of one of its founders, Stew Tomkins, who turned 100 on May 2 this year. 



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ENPRESS Acquires UFI .jpg

ENPRESS Acquires UFI

May 6, 2024

ENPRESS LLC is pleased to welcome United Filters International (UFI) to the ENPRESS GROUP of companies.


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HARDI Distributors Report 8.7 Percent Revenue Decline in March.jpg

HARDI Distributors Report 8.7 Percent Revenue Decline in March

May 6, 2024

The annual sales growth for the 12 months through March 2024 is a decline of 0.3%.


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Friedrich Air Conditioning Joins Forces with Greater Northwest Reps to Expand HVAC Commercial Distribution.jpg

Friedrich Air Conditioning Joins Forces with Greater Northwest Reps to Expand HVAC Commercial Distribution

May 6, 2024

The HVAC manufacturer welcomes renowned independent manufacturers' representative firm to further extend footprint across United States.


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TW0424_too many dumb questions.jpg
Distribution Strategy

Customer Service and the Art of Handling Dumb Questions

Mocking customers is a dangerous game.
May 6, 2024
Ian Heller

It was 33 years ago on a blistering cold Friday night in Billings, Mont., when the Grainger emergency service operator notified me that I needed to call a customer immediately. 


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In tubs.jpg
Feature

Be a Magician

Showroom consultants in the Winsupply family must understand client likes/dislikes, budgets, timelines — and package everything together for the right look.
May 6, 2024

As a consultant, you need to be aware of all that to achieve the best results for your customers. You also need to be aware of the current trends and products and how to put them all together to achieve the look desired at the budget given.


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