One of the worst situations your home service business can find itself in is being blindsided by an onslaught of negative attention. 

I call them “staffing surprises” and they’re rarely pleasant surprises. You know what I’m talking about; the 5 o’clock knock.

Roger Wakefield, plumber, trade advocate and social media expert brings his message to plumbers and consumers on social media.

Home service businesses rely on word of mouth and the goodwill of clients.