We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
Documenting digital transformation, cybersecurity, implementation and data stewardship as a shared process helps contractors avoid failed rollouts, unmanaged risk and scattered data.
If you step into most contractors’ offices and ask how they decide what technology to buy (or more and more these days with AI and various low/no code platforms), you will get some version of the same answer.
Years ago, in my plumbing company’s infancy, I got a call from an unhappy customer. One of my technicians had handled a routine service call differently than I would have.
Ken Smith, RPG Plumbing Services, Virginia Beach, Virginia, will become president of PHCC-National Association at CONNECT 2026, Oct. 19-22, in Milwaukee.
We planned to talk to Valerie Butler earlier in the day when we headed to see her at P.I.P.E. Inc., a contractor specializing in commercial plumbing and fire protection in the Indianapolis market and where she’s worked since 2020.
Contractors using word of mouth, networking, websites, local outreach and clear vehicle branding build awareness for their companies without irritating potential customers through intrusive or annoying sales tactics.
The path to winning a customer often starts long before a service call, as homeowners work through uncertainty, weigh their options and decide whom they can trust.
In 2011, I moved to North Carolina, unaware of the ticking time bomb hidden behind my walls.
Like many transplants, I knew very little about the unique quirks of local homes and infrastructure.
Lasting business success comes from surrounding yourself with excellent people, listening honestly, serving customers well and finding purpose in making a difference every day.
Terms that I see everywhere today are influencer and thought leader. I do not purport to be one, but in reflecting on my long industry career, I certainly benefited from many of them.