Channels add value to their members; more often than not this is accomplished by reducing supply chain costs while improving quality. This goal is usually accomplished by technology.

Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.

All 33 branches of DSG will deploy the Epicor Eclipse enterprise resource planning (ERP) solution to fit growing business demand and better service customers.

John Garncarz, Chat Ott, and Brian Parker have joined the company as the director of supply chain, a brand and product manager, and the director of e-Commerce, respectively.

Many manufacturers open up direct sales to counter a competitive threat or serve a channel that distributors are not interested in pursuing. However, if they do so without researching their channels and end users, and lack a solid financial evaluation of the channel costs, their efforts are usually unsuccessful.

Hirsch has now created a single, integrated website. www.Hirsch.com, where customers have a convenient way to order the products they need, access product information, and more.

Humorous responses ranged from "Is this a hoola hoop?" to "This is like a rainbow."

The partner program recognizes and recommends service providers focused on delivering exceptional online customer experiences throughout the distribution channel.

The Texas distributor invested in Epicor’s Prophet 21 ERP system to automate its back-office systems.