We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.

logo
  • Engineers & Specifiers
  • Contractors & Installers
  • Wholesalers & Distributors
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Free Subscription
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • PRODUCTS
    • Bath & Kitchen
    • Fire Protection
    • HVAC
    • Hydronics/Radiant
    • Plumbing
    • PVF
    • Tools
  • PROJECTS
    • Commercial
    • Green Building
    • MRO/Retrofit
    • Remodeling
    • Residential
  • HOW TO
    • Design
    • Fire Protection
    • Legal Matters
    • Management
  • BUSINESS
    • Buying Groups
    • Technology
    • Associations
  • CODES & STANDARDS
    • ANSI
    • ASHRAE
    • ASSE
    • Regulations
    • Green Building
    • IAPMO
    • ICC
    • NFPA
  • RESOURCES
    • Media Kit
    • Advertise
    • Contact Us
    • Classifieds
    • Digital Editions
    • Behind the Wall
    • Webinars
    • AHR Live 2023
  • PODCASTS
  • DIGITAL EDITIONS
Home » Dakota Supply Group Invests in Customer Experience with Epicor Eclipse

Dakota Supply Group Invests in Customer Experience with Epicor Eclipse

June 26, 2019
No Comments
tw06_schmitt
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Dakota Supply Group (DSG) has selected the Epicor Eclipse solution to power world-class customer experience. All 33 branches of DSG will deploy the Epicor Eclipse enterprise resource planning (ERP) solution to fit growing business demand and better service customers.

Epicor Eclipse connects various systems and customer touchpoints, and for DSG, understanding its customers data is priority for enhancing its customer experience. Founded in 1898, DSG has been dedicated to providing all the right connections to its customers in electrical, plumbing, HVAC, refrigeration, communications, utility, automation, waterworks, on-site sewer, water and well, filtration and metering technology industries.

“Customer expectations have shifted in recent years, and Dakota Supply Group is transforming its culture to meet these changing expectations,” said Paul Kennedy, CEO at DSG. “The performance capabilities of Epicor Eclipse, including speed of processing and returning information, will allow our teams to provide world-class customer service as expectations and needs of our customers and supplier partners continue to evolve.”

DSG had outgrown its existing ERP solution and sought out a solution that would increase the efficiency of processes and responsiveness. Epicor Eclipse will help allow DSG to optimize processes and experiences, both with customers and internal, and enable greater capacity. DSG will be able to look at its operations, including warehouse management, order writing and purchasing in one view.

The “Amazon Effect” has shifted customer expectations of shopping experiences. Customers want to search and discover their options with a multitude of products all in one place before seamlessly placing an order online, that is trackable up until the moment it is received. By transforming its business with Epicor Eclipse, DSG will be able to better meet customer expectations and continue to deliver on ever-evolving customer expectations.

“Dakota Supply Group has a goal to provide amazing customer service and we’re honored they chose Epicor Eclipse to help meet that goal,” said Tony Corley, senior product marketing manager at Epicor. “As a fit-for-purpose solution for electrical, plumbing, HVAC, and PVF distributors, Epicor Eclipse will enable Dakota Supply Group to optimize processes, improve efficiency, and simplify transactions while enhancing communication across the organization.”

Business Distributor E-Commerce HVAC Industry Community News Plumbing PVF Software Technology Wholesalers & Distributors
  • Related Articles

    Jones Stephens invests in new Customer Experience Program and Training Center​

    Dakota Supply Group Opens New Facility in Otsego, Minnesota

    Dakota Supply Group Partners with Billtrust

  • Related Directories

    Epicor

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular

  • Chicago Plumber’s Union Dyes Chicago River Green for St. Patrick’s Day 2023

  • Everything You Wanted to Know About Orangeburg Pipe (But Were Afraid To Ask)

  • Vote Now! Plumbing Design of the Year: A Readers’ Choice Award

  • The Basis for Most Plumbing Codes

Featured Video

Caleffi video thumb

The Gold Standard: Separation with NO Compromise

Industry Events

  • 26Mar

    MCAA 2023 Annual Convention

    Phoenix, AZ
  • 29Mar

    2023 SFPE European Conference & Expo

    Berlin ,
  • 11Apr

    ASA ELEVATE2023

    Charleston, SC
More Events

Subscribe to our newsletters & stay updated

Subscribe & Learn More

  • Tw03 2023 cover
    Learn More
  • Pe03 2023 cover
    Learn More
  • Phc03 2023 cover
    Learn More
  • Es 2022
    Learn More
Subscribe

More from PHCP Pros

  • Editorial Team
  • Home
  • Contact Us
  • About
  • Advertise

Follow Us

© 2023 All Rights Reserved

Design, CMS, Hosting & Web Development | ePublishing