Epicor Eclipse connects various systems and customer touchpoints, and for DSG, understanding its customers data is priority for enhancing its customer experience. Founded in 1898, DSG has been dedicated to providing all the right connections to its customers in electrical, plumbing, HVAC, refrigeration, communications, utility, automation, waterworks, on-site sewer, water and well, filtration and metering technology industries.
“Customer expectations have shifted in recent years, and Dakota Supply Group is transforming its culture to meet these changing expectations,” said Paul Kennedy, CEO at DSG. “The performance capabilities of Epicor Eclipse, including speed of processing and returning information, will allow our teams to provide world-class customer service as expectations and needs of our customers and supplier partners continue to evolve.”
DSG had outgrown its existing ERP solution and sought out a solution that would increase the efficiency of processes and responsiveness. Epicor Eclipse will help allow DSG to optimize processes and experiences, both with customers and internal, and enable greater capacity. DSG will be able to look at its operations, including warehouse management, order writing and purchasing in one view.
The “Amazon Effect” has shifted customer expectations of shopping experiences. Customers want to search and discover their options with a multitude of products all in one place before seamlessly placing an order online, that is trackable up until the moment it is received. By transforming its business with Epicor Eclipse, DSG will be able to better meet customer expectations and continue to deliver on ever-evolving customer expectations.
“Dakota Supply Group has a goal to provide amazing customer service and we’re honored they chose Epicor Eclipse to help meet that goal,” said Tony Corley, senior product marketing manager at Epicor. “As a fit-for-purpose solution for electrical, plumbing, HVAC, and PVF distributors, Epicor Eclipse will enable Dakota Supply Group to optimize processes, improve efficiency, and simplify transactions while enhancing communication across the organization.”