As we enter 2020, we hope you will forgive a little walk down memory lane for us. As we write this, almost exactly 15 years ago, Rich and his dad (Grandpa Joe Schmitt) were writing their last column together.
We recently returned from this year’s Southern Wholesaler’s Association (SWA) meeting held on Amelia Island in Florida. As always, the SWA meeting was well-attended and included an excellent program with many opportunities for business, social and family activities.
Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.
In April, Jen attended Epicor Software Corp.’s Insights user conference as the company’s guest at the Mandalay Bay in Las Vegas. Due to Epicor’s great hospitality, Jen is already campaigning with Rich to attend in his place again next year.
We all have heard some variation of the sentence, “I hear what you’re saying about how much you did for me yesterday, but what have you done for me today.” It’s been around for years. We think the future will be more like, “What have you done for me on this item on this order.”
Fast forward to 2019 — skipping past the Pony Express, the telegraph, the land-line telephone and the teletype — and most of us have the fortune or misfortune of being able to receive messages from anywhere on earth in a matter of seconds.