In April, Jen attended Epicor Software Corp.’s Insights user conference as the company’s guest at the Mandalay Bay in Las Vegas. Due to Epicor’s great hospitality, Jen is already campaigning with Rich to attend in his place again next year.
We all have heard some variation of the sentence, “I hear what you’re saying about how much you did for me yesterday, but what have you done for me today.” It’s been around for years. We think the future will be more like, “What have you done for me on this item on this order.”
Fast forward to 2019 — skipping past the Pony Express, the telegraph, the land-line telephone and the teletype — and most of us have the fortune or misfortune of being able to receive messages from anywhere on earth in a matter of seconds.
Another year is just about in the record books. We hope you have participated in the strong economy and have been able to bank some profits to be used in future times. Profits from 2018 are your war chest for 2019, assuming you retained some of the earnings.
The primary supplier is the customer’s go-to supply house, much like the coffee house visited at the start of every day. In our industry, the primary supplier gets the first stop, the first call, the first web visit and the last look when the job is being quoted.
There is a company, not in our industry, that has moved to a new organizational form with no supervisors. We will not name the company, as the information is mostly gathered from the Internet and as with most online information, some may be accurate while some may not.
Online competitors continue to move aggressively into the wholesale distribution industry. Traditional wholesalers must look at their pricing strategies, business choices and hiring practices to ensure they give customers the value, service and expertise they need.